Customer Service Representative

2 weeks ago


Villa Rica, United States Southeastrans Full time
SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:
  • Assists callers efficiently and in a polite, courteous and professional manner at all times.
  • Conducts appropriate screening and eligibility functions.
  • Obtains correct information to schedule appropriate modes of transportation.
  • Maintains current knowledge of local operating transportation policies.
  • Accurately and effectively uses trip scheduling and dispatch software.
  • Maintains client, company and employee confidentiality.
  • Communicates with facilities and/or providers as necessary to assure efficient transportation services.
  • Coordination of urgent care and/or discharges with Trip Validation Specialist
  • Keeps Supervisor informed concerning scheduling and/or service delivery problems
  • Completes all required records and reports
  • Effective use of telecommunications systems
REQUIRED SKILLS AND ABILITIES
  • Excellent communication skills
  • Basic computer and typing skills
  • Type 30 wpm
  • Customer service experience
  • Able to work in a busy environment
  • Able to work independently or with a team
QUALIFICATION
  • High School graduate or equivalent


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