Part-Time Customer Care Associate

3 months ago

Minneapolis, United States Eurofins Food & Water Testing UK & IE Ltd Full time

**Part-Time Customer Care Associate**

* Plymouth, MN, USA

* Part-time

**Company Description**

**Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.**

**Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. The Group also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.**

The National Food Lab is a fast-growing company with a vision to be the destination for tailored solutions for the food industry beginning to end. Our mission is to provide services that help food, beverage, and supplement companies deliver safe, healthy and successful products. We seek to make a positive impact in the advancement of food safety, quality and nutrition, fulfilling our corporate promise to improve health and improve lives.

The National Food Labs best-in-class consumer and sensory research capabilities are the result of the acquisition and combination of two long-standing and respected organizations, the former Food Perspectives, Inc. (Minneapolis, MN) and National Food Lab (Livermore, CA). Using a variety of quantitative and qualitative consumer and sensory research techniques we help our clients make products consumers love.

**Job Description**

**Provide customer service.**

Create a welcoming and courteous atmosphere for respondents by maintaining a professional demeanor while determining respondent needs.

Strive for first-call resolution by clarifying respondent complaint or question, determining cause of problem, finding and explaining the best solution, expediting correction or adjustment, following up to ensure resolution.

Answer incoming queries from respondents within the parameters set by the recruiting management team.

Resolve incoming issues from respondents within the parameters set by the recruiting management team.

Be proficient in all modes of assigned customer service channels including phone, email, chat, text, and social media.

**Recruit and schedule qualified participants.**

Be knowledgeable about the active research projects the screening requirements, the applicable quotas, the logistical information know where to find the information in the project management system and pro-actively ask for information that is not available.

Be proficient in the Salesforce system processes to ensure accuracy in assigning respondents to studies.

Field inbound communication to the customer care center with an eye to the studies that need to be filled steer respondents towards the highest priority tests.

Execute outbound communication to targeted respondents who are likely to qualify for tests.

Ensure that respondents meet all qualification requirements for the specific tests. These requirements could include objective measures such as demographic, behavior, or attitudinal characteristics, or subjective measures such as demeanor, level of articulation, or level of technical competence.

**Maintain respondent database**

Establish new accounts; identify and merge duplicate accounts.

Proactively update assigned account information using departmental database cleaning processes.

**Qualifications**

* Reliable high speed Internet access at home office is required at own expense.

* A quiet, separate office area. Although working from home, a place to be able to work un-interrupted for long periods of time free from distraction.

+ Fluent in the Spanish Language a plus

**Physical Demands:**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee is regularly required to sit and use hand/eye coordination. The employee is occasionally required to stand and walk.

* The employee must have good verbal and hearing skills to communicate with both internal and external customers.

* The employee must occasionally lift and/or move up to 20 pounds.

* The employee must have good vision abilities in order to perform the job responsibilities.

**Additional Information**

Position is Part-Time, Monday-Friday 4:00 p.m.-9:00 p.m. and some weekends (remote position), with additional hours as needed. Candidates currently living in a commutable distance to Plymouth, MN are encouraged to apply.

**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**

**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**

Part-Time Customer Care Associate

* Plymouth, MN, USA

* Part-time

  • Store Associate Part-Time

    2 months ago

    Minneapolis, United States DSW Full time

    You must apply through our internal portal: ** Store Associate Part-Time** DATE: Apr 20, 2021 CITY: Coon Rapids BRAND: DSW REQ #: 115614 LOCATION NAME: Riverdale Plaza, Coon Rapids DEPARTMENT: Stores **General Summary** Store Associates provide friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the...

  • Sales Associate, Part-Time

    1 month ago

    Minneapolis, United States Warby Parker Full time

    Back to jobs. New. Sales Associate, Part-Time - North Loop. Minneapolis, MN - Apply. Job Status: Part-Time Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. Sales Associate, Part-Time, Sales, Associate, Healthcare

  • Store Associate Part-Time

    2 months ago

    Minneapolis, United States DSW Full time

    You must apply through our internal portal: ** Store Associate Part-Time - Warehouse** DATE: Nov 22, 2021 CITY: Bloomington BRAND: DSW REQ #: 125791 LOCATION NAME: Mall of America, Bloomington DEPARTMENT: Stores **General Summary** Store Associates provide friendly service to customers shopping in-store and those engaging through omni-channel services....

  • Part-Time Retail Associate

    2 weeks ago

    Minneapolis, United States Surly Brewing CO Full time

    Surly Brewing doesn't just brew awesome beer, we also sell some killer merchandise! Surly Brewing Co. is seeking a part-time Retail Associate to join our team in Minneapolis, MN. This position is responsible for managing the day-to-day execution of the retail plan. The successful execution of these responsibilities requires the ability to be an effective...

  • Part-time CNA

    4 weeks ago

    Minneapolis, United States BrightStar Care South Minneapolis MetroBurnsville Full time

    Certified Nursing Assistants, looking for a great part-time job, or second job needed in Home Care! Tuesdays, Thursdays, and every weekend from 9a-11a. We also have full time availability if you're looking to pick up more hours than what's listed! MUST be comfortable with personal cares! Flexible Hours, Monthly Scheduling, and short-shift premium pay...

  • Part-time CNA

    4 weeks ago

    Minneapolis, United States BrightStar Care South Minneapolis MetroBurnsville Full time

    Certified Nursing Assistants, looking for a great part-time job, or second job needed in Home Care! Tuesdays, Thursdays, and every weekend from 9a-11a. We also have full time availability if you're looking to pick up more hours than what's listed! MUST be comfortable with personal cares! Flexible Hours, Monthly Scheduling, and short-shift premium pay...

  • Part-Time Box Office Associate

    2 days ago

    Minneapolis, United States Hennepin Arts Part time

    Job DescriptionJob DescriptionDescription:Hennepin Arts drives cultural and economic vitality in Minnesota through leadership of the dynamic Hennepin Theatre District in downtown Minneapolis and educational programming that reaches every area of the state. Our historic venues — the Orpheum, State, Pantages and Dudley Riggs theatres, as well as our event...

  • Dispatcher/Customer Service Specialist

    2 weeks ago

    Minneapolis, United States Wright-Hennepin Cooperative Electric Association Full time

    Job Type Part-time Description Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service...

  • Dispatcher/Customer Service Specialist

    1 day ago

    Minneapolis, United States Wright-Hennepin Cooperative Electric Association Full time

    Job Type Part-time Description Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service...

  • Part-time Sales Associate

    3 months ago

    Minneapolis, United States Chico's FAS Full time

    **Part-time Sales Associate - Soma Mall of America** Job Ref#: 2071 Brand: Soma Intimates Category: Retail Sales Associate Job Type: Part-time Location: Mall of America, Bloomington, MN Employment Type: Part-time With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes...

  • Part-Time Sales Associate

    3 months ago

    Minneapolis, United States Mall of America Full time

    **JOB DESCRIPTION** **LOCATION** LOGIN Part-Time Sales Associate - Victorias Secret Victorias Secret DESCRIPTION If you love making others feel good about themselves and working in a fast-paced environment, then this position is for YOU! Your main responsibilities will include: selling on the sales floor, doing bra fittings, providing a great customer...

  • Customer Service Associate

    4 weeks ago

    Minneapolis, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    4 weeks ago

    Minneapolis, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Customer Service AssociateWho we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with...

  • Customer Service Associate

    2 months ago

    Minneapolis, United States Savers | Value Village Full time

    Description Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Parts Associate

    4 weeks ago

    Minneapolis, United States Satellite Shelters, Inc. | Satellite Industries, Inc. Full time

    Job DescriptionJob DescriptionPosition Summary: The primary responsibility of the Parts Associate is to assist in inventory management while ensuring accuracy in counts and flow of product. This position regularly contributes to the overall inventory accuracy on inbound product, customer returns for disposition, cycle counts, MRB activities, material...

  • Parts Associate

    3 weeks ago

    Minneapolis, United States Satellite Shelters, Inc. | Satellite Industries, Inc. Full time

    Position Summary: The primary responsibility of the Parts Associate is to assist in inventory management while ensuring accuracy in counts and flow of product. This position regularly contributes to the overall inventory accuracy on inbound product, customer returns for disposition, cycle counts, MRB activities, material handling, and other necessary...

  • Retail Sales Associate

    1 week ago

    Minneapolis, Minnesota, United States Mulberrys Garment Care Full time

    Company OverviewMulberrys Garment Care is at the forefront of transforming the dry cleaning sector, providing premium, eco-friendly services to our clientele. We are currently seeking part-time store associates to enhance our operations across various locations.Role SummaryAs a Store Associate, you will play a vital role in delivering an exceptional brand...

  • Customer Care Representative

    2 months ago

    Minneapolis, United States Lennar Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...

  • Customer Care Representative

    2 weeks ago

    Minneapolis, United States Lennar Mortgage Full time

    Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to...

  • Customer Care Representative

    2 months ago

    Minneapolis, United States Lennar Mortgage Full time

    It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all...