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Customer Services Representative
2 months ago
Job Description
Job Description
Customer Service Representative (Bilingual)
Location:
Little Rock, Arkansas
Company:
Express Employment Professionals
About Us:
We are a local staffing company, fueled by the love for helping others find their dream career. Counting on Express Employment will open many doors you did not think were possible.
Job Responsibilities:
· Handle inbound and outbound customer calls in a professional and courteous manner
· Provide accurate information about products and services to customers in both English and Spanish
· Resolve customer issues and complaints efficiently and effectively
· Document customer interactions and maintain detailed records in the CRM system
· Assist customers with order placement, tracking, and returns
· Collaborate with team members to improve customer service processes and outcomes
· Follow up with customers to ensure their satisfaction and address any further inquiries
· Stay updated on company products, services, and promotions to provide accurate information
· Meet or exceed performance metrics and targets as set by the management
Benefits:
Competitive pay with opportunities for overtime.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Retirement plan with company match.
Opportunities for career advancement within the company.
Comprehensive training and support from experienced team members.
Company Description Express Employment Professionals of Little Rock, AR is a leading staffing provider helping job seekers find work with a wide variety of local businesses.
Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.
Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.
Company Description
Express Employment Professionals of Little Rock, AR is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r\rBecause we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r\rOur Vision:\rTo help as many people as possible find good jobs by helping as many clients as possible find good people.
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