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Customer Service Representative

2 months ago

Chandler, Arizona, United States Serenity Healthcare, LLC Full time

About Serenity Healthcare, LLC

Serenity Healthcare, LLC is a leading healthcare technology company that utilizes advanced medical devices to provide long-term success for patients. Our team is dedicated to delivering exceptional patient care and experiences.

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a smooth and seamless experience for our patients.

Key Responsibilities

  • Customer Service
    • Update and verify patient information upon each visit.
    • Help patients feel valued by creating rapport, remembering their names, their interests, and stories.
    • Answer questions, address worries, respect boundaries, and be sensitive to each patient's individual challenges.
    • Ensure positive patient experience by providing support and compassion.
  • Administrative Tasks
    • Rotate through other various office tasks throughout the day.

Requirements

  • Education
    • High School Diploma/GED.
  • Skills
    • Excellent verbal and written communication, basic math skills.
    • Proven ability to multitask in a fast-paced environment.
  • Experience
    • 1+ year of full-time customer service experience, reception, or personal customer service industry.

Perks

  • Career Advancement Opportunities.
  • Competitive Wages.
  • Medical, Vision, and Dental Insurance (Serenity Healthcare, LLC Covers 90% of your insurance premium).
  • Paid Time Off.
  • 10 Major Holidays Off.
  • 401k.
  • Employee Referral Program.