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Customer Service Representative

1 month ago

Fort Lauderdale, United States Broward County Florida Full time

The Broward County Board of County Commissioners is seeking qualified candidates for the position of Customer Service Representative Part Time 19 - Front Desk (Administration) This Job Announcement will remain open until a sufficient number of applications are received. The Aviation Department, which operates the Fort Lauderdale-Hollywood International Airport and the North Perry Airport, is seeking qualified applicants for the position of Customer Service Representative/Front Desk Receptionist PT19. Under the supervision of the Sr. Administrative Officer, this position assists internal and external customers in a variety of tasks related to the performance of administrative support functions for the Administration Division and delivery of mail/documents to other BCAD locations and the Governmental Center, as well as staffing of the Front Desk for Broward County Aviation Department's (BCAD) Main Administration Office. A significant part of the position includes clerical and administrative skills, including knowledge of basic data entry, document preparation, and the ability to manage multiple projects and meet deadlines. Applicants must be available to work flexible shifts between 8:00 am to 4:30 pm, Monday to Friday. All BCAD employees must possess the ability to interact courteously with the public, Airport vendors, contractors, and fellow employees to maintain a professional work atmosphere, by acting and communicating in a manner that promotes a positive work environment. Minimum Education and Experience Requirements Requires one (1) year in customer service or customer relations and strong clerical and administrative skills. Special Certifications and Licenses Must possess a valid Florida Driver's License with authority to drive a county vehicle for the duration of appointment. Must obtain and maintain Security Identification Display Area badge (SIDA) and maintain Customs and Border Protection Seal. Preferences Two years of in-person and telephone customer service experience in a fast-paced office environment. Two years of administrative skills working in an office environment. Additional Information All candidates must complete an extensive ten (10) year work history verification and criminal background check, including fingerprinting. Per the Code of Federal Regulations, Title 49, Part 1542, all airport employees must undergo a Criminal History Records Check (CHRC) and a Security Threat Assessment (STA) in order to obtain a Security Identification Display Area (SIDA) Badge, as required by the Transportation Security Administration (TSA). DUTIES AND RESPONSIBILITIES The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Perform County procurement duties as assigned by the Supervisor. Assist the Supervisor with mail preparation, mail run, courier assignments, front desk coverage, and other tasks as assigned. Complete Special Projects within the timelines assigned by the Supervisor. Prepare and submit AV Maximo Work orders and Print Shop Work Orders. Maintain Main Administration Office parking permits. Ability to use Excel proficiently. Update Employee Directory. Ability to bend, stoop, lift, push, pull items weighing up to 50 pounds to perform filing, organize files, office supplies, and materials. Ability to operate a multi-line phone console. Ability to operate a computer (e.g. keyboard, mouse, video screen, and software) to review and analyze data. Required sitting up to (7) hours. Ability to operate County Vehicle. Management may assign additional functions related to the type of work of the job as necessary. Updates/maintains a variety of databases in order to facilitate information recording, storage, and retrieval and/or to track activity/volume of work. Resolves a variety of problems/issues from the public and/or other staff in order to maximize the efficiency/effectiveness of office operation and/or service provided. Interacts with the public or other County staff/officials in order to assist them in using Department services/programs, collect fees, answer questions, or identify their service needs. Retrieves information/summary reports from a variety of databases in order to facilitate data/trend analysis, and/or provide data/information to staff, County officials, and/or the public. Researches county and non-county government information in order to assist customers in determining the appropriate government agency/jurisdiction that can resolve their problem/issue. Registers regulated businesses/individuals in order to protect consumers and document regulated businesses/individuals. Prepares a variety of correspondence, notifications, forms, and related documents in order to communicate information to staff and/or the public. Performs related work as assigned. WORK ENVIRONMENT Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None. SPECIAL INFORMATION Competencies Decision Quality - Makes good and timely decisions that keep the organization moving forward. Resourcefulness - Secures and deploys resources effectively and efficiently. Optimizes Work Processes - Knows the most effective and efficient processes to get things done. Interpersonal Savvy - Relates openly and comfortably with diverse groups of people. Communicates Effectively - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Demonstrates Self-Awareness - Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. County Core Values Collaborates : Building partnerships and working collaboratively with others to meet shared objectives. Customer focus : Building strong customer relationships and delivering customer-centric solutions. Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences : Recognizing the value that different perspectives and cultures bring to an organization. Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics. #J-18808-Ljbffr