Front Desk Agent

11 hours ago

Cedar Rapids, United States Hilton Garden Inn | CR Hotel #1 LLC Full time

Our Hilton Garden Inn Cedar Rapids is seeking a "Bright-Hearted" Guest Service Ambassador to join our front desk guest service team. This position is part-time to start and could lead to full-time if something becomes available; the hours are primarily 3p-11p with some possible 7a-3p shifts. If you are seeking an opportunity to work within hospitality and love dealing with the public, having no one day exactly the same as the other and want to be a part of a team of Grateful, Helpful & Kind individuals - apply today.

For immediate consideration you may stop by the hotel and complete and application. If a manager is available you may be asked to interview at that time. This position is available immediately.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • As a primary goal for this position, ensure highest level of guest satisfaction by offering attentive service to every guest and associate; greet guest immediately with a friendly and sincere welcome
  • Listen carefully to understand all guest requests, respond with appropriate action and provide accurate information. Resolve any problems or issues quickly, efficiently and courteously
  • Recognize and reward Hilton Honor members according to brand standard
  • Anticipate potential issues and problems and engage proactively to avoid them utilizing Service Recovery items as necessary
  • Ensure guest, room and group event information gathered and data entered is accurate, up to date and properly communicated
  • Support an organized and comprehensive filing system by documenting on purchases, reports and tracking logs
  • Maintains, monitors and prepares guest/group requirements keeping information up to date and relays information as needed
  • Deliver sales and upsell opportunities for all HGI's products and services
  • Maintain proper key management system
  • Prepare list of expected arrivals, assist in preregistration activities and process advance reservations
  • Create and maintain reservation records and prepare letters of confirmation and promptly process any cancellations and modifications
  • Properly and accurately follows all cash-handling, check and credit processes and policies
  • Verify credit card and required guest information
  • Proficiently operate and enter data into all Front Office computer systems including property management, catering, Microsoft Office, Hilton branded or similar systems
  • Remain up-to-date and familiar with procedures, activities at HGI, local attractions, current events, directions and other information on the local area in order to provide accurate information at the Front Desk
  • Performs pool monitoring as needed/required by state
  • Ensures all areas of lobby, front desk and entrances are properly sanitized according to brand
  • Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.
  • Wears proper uniform at all times and is warm, welcoming and genuine
  • Step in for other staff as directed/needed or other duties as assigned
  • Attend staff meetings as needed
  • All other duties assigned by Management
HGI POLICIES

Responsible for following all HGI policies and procedures as set forth in the HGI handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 1-2 years hotel/hospitality experience preferred; ability to use computer and other electronic equipment required.

EDUCATION and/or EXPERIENCE

High School education or GED required to accomplish the essential functions of this job; must be computer proficient and familiar with office equipment.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

MATHEMATICAL SKILLS

Ability to read, write and recognize numbers, comprehend signs and symbols; cash handling skills required; basic algebra required

KNOWLEDGE, SKILLS & ABILITIES
  • Customer Service-centric
  • Can work on own as well as part of a team
  • Performs work well with speed, accuracy, and attention to detail
  • Able to work well in stressful, high pressure situations
  • Ability to maintain confidentiality of guest information
  • Clear and thorough communication skills
  • Excellent problem-solving skills
  • Ability to follow directions thoroughly and work with minimal supervision
  • Ability to comprehend and use computerized reservation system
  • Able to assimilate complex information, data, etc. from disparate sources and consider, adjust/modify to meet the constraints of particular
  • Willing and able to work evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must always follow proper safety precautions to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee occasionally is required to climb or balance. The employee is regularly required to talk and hear, taste or smell. The employee may occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING CONDITIONS

The work environment described here is representative of that an employee encounters while performing the essential functions of this job. All employees must always follow proper safety precautions to avoid injuries.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and toxic or caustic chemicals. The employee is frequently exposed to extreme heat from hot water. The employee is occasionally exposed to blood-borne pathogens, outside weather conditions (depending on business unit), and a mild risk of electrical shock and occasionally works with power equipment such as buffers, carpet cleaners, etc. The noise level in the work environment is usually moderate.

  • Front Desk Agent

    7 days ago

    Cedar Rapids, Iowa, United States Hotel Equities Full time

    Front Desk AgentHotel Equities is seeking a skilled Front Desk Agent to join our team at the Holiday Inn Express-Collins Rd-Cedar Rapids,IA. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.Key Responsibilities:Guest Services: Greet and...

  • Front Desk Representative

    2 weeks ago

    Cedar Rapids, Iowa, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Aimbridge Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience.Key Responsibilities:Guest Registration: Register guests in a friendly and efficient...

  • Front Desk Agent

    6 hours ago

    Cedar Rapids, United States Residence Cedar Rapids Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • Front Desk Agent

    7 days ago

    Grand Rapids, Michigan, United States Spirehotels Full time

    Job Title: Guest Service Agent/Front DeskJob Summary:We are seeking a highly skilled and customer-focused Guest Service Agent/Front Desk to join our team at DoubleTree by Hilton Grand Rapids Airport. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience...

  • Front Desk Agent

    4 months ago

    Cedar Park, United States La Quinta Inn - Cedar Park Full time

    Job DescriptionJob DescriptionSincere Hospitality is actively hiring for a Front Desk AgentWho we areSincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the...

  • Front Desk Agent

    4 weeks ago

    Cedar Park, United States La Quinta Inn Full time

    Sincere Hospitality is actively hiring for a Front Desk Agent Who we are Sincere Hospitality is a brand new management company founded on the basis of placing people at the heart of everything we do. We are dedicated to fostering a culture of care, respect, and genuine hospitality that embraces our guests, team members, and the communities we serve. Who you...

  • Front Desk Representative

    3 weeks ago

    Cedar Rapids, Iowa, United States Residence Cedar Rapids Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Cedar Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities:Register guests and...

  • Front Desk Supervisor

    2 weeks ago

    Grand Rapids, Michigan, United States Amway Grand Plaza Full time

    Front Desk Supervisor Job DescriptionAt Amway Grand Plaza, we're committed to delivering exceptional experiences for our guests. As a Front Desk Supervisor, you'll play a vital role in ensuring our hotel's front desk operations run smoothly and efficiently.Key Responsibilities:Supervise front desk staff to maintain high standards of service and adhere to...

  • Hotel Front Desk Agent

    1 week ago

    Cedar Hill, Texas, United States Comfort Inn & Suites Cedar Hill Full time

    Hotel Front Desk ReceptionistWe are seeking a highly skilled and enthusiastic hotel front desk agent to join our guest services team at Comfort Inn & Suites Cedar Hill. As a key member of our team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Hotel Front Desk Agent

    4 months ago

    Grand Rapids, United States DoubleTree by Hilton Hotel Grand Rapids Airport Full time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal...

  • Front Desk Representative

    7 days ago

    Grand Rapids, Michigan, United States Hospitality Ventures Full time

    Front Desk AgentCourtyard by Marriott Grand Rapids Airport, Grand Rapids, MIAbout the RoleWe are seeking a friendly and approachable Front Desk Agent to join our team at Courtyard by Marriott Grand Rapids Airport. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay with us is...

  • Front Desk Agent

    4 months ago

    Grand Rapids, United States Hospitality Ventures Full time

    ** Front Desk Agent** ** Courtyard by Marriott Grand Rapids Airport, Grand Rapids, MI** **Who this job will appeal to** A team player with a great with a smile and who absolutely LOVES people! **What you will be doing** You will help to create a an Excellent and memorable stay for our guests by; Welcoming and serving each guest with exceptional service...

  • Front Desk Manager

    7 days ago

    Cedar Rapids, Iowa, United States Holiday Inn Express-Collins Rd Full time

    Job Title: Front Desk ManagerWe are seeking a highly skilled and experienced Front Desk Manager to join our team at the Holiday Inn Express-Collins Rd in Cedar Rapids, Iowa.Job Summary:The Front Desk Manager is responsible for providing exceptional customer service to our guests, ensuring a smooth and efficient check-in and check-out process, and maintaining...

  • Front Desk Representative

    1 week ago

    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Register guests and process...

  • Front Desk Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register guests and process check-ins and...

  • Front Desk Representative

    2 weeks ago

    Grand Rapids, Michigan, United States Holiday Inn Grand Rapids Full time

    Front Desk Agent Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Grand Rapids. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Key Responsibilities:Register guests and process...

  • Golf Course and Resort Front Desk Agent

    3 months ago

    Park Rapids, United States Precision Lawn and Landscape Full time

    Job DescriptionJob DescriptionAbout Us: Timberlane Resort and Bears Den Golf Course offer a unique blend of rustic charm and modern amenities, nestled in the picturesque countryside. Our resort and golf course are known for their exceptional guest service, beautiful landscapes, and a variety of recreational activities. We are seeking enthusiastic and...

  • Front Desk Representative

    3 weeks ago

    Roanoke Rapids, North Carolina, United States Lexima Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Lexima. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive, courteous, and efficient service to...

  • Front Desk Representative

    7 days ago

    Cedar Rapids, Iowa, United States Holiday Inn Express-Collins Rd-Cedar Rapids,IA Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Holiday Inn Express-Collins Rd-Cedar Rapids,IA. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Representative

    2 weeks ago

    Grand Rapids, Michigan, United States InnVentures IVI LP Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at InnVentures IVI LP. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all.Key Responsibilities:Ensure a smooth and...