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Technical Support Analyst

2 months ago

Brentwood, United States IDR Healthcare Full time

IDR is seeking two Technical Support Analysts to join one of our growing healthcare partners. This position will consists of clinical and technical support and require up to 50 % travel. If you have healthcare IT experience and are looking to join a hardworking and positive team, please apply today

Position Overview for the Technical Support Analyst:

  • 50% clinical support and 50% technical support
  • Work within a ticketing system to resolve hardware and software issues
  • Printer and EMR support
  • Microsoft office 365 support
  • Collaborate with other team members on what issues arise
  • Provide excellent customer service
Required Skills for the Technical Support Analyst:
  • 4 + years of IT support experience
  • Electronic medical records (EMR) support experience
  • Strong experience with Microsoft office 365
  • Experience with Windows Active Directory
  • Knowledge of DNS
  • Excellent communication and customer service skills
What's in it for you?
  • Opportunity to work for a large and mission-oriented company
  • Join a team with an extensive and successful history of growth
  • Work within a company with a highly-rated company culture and a reputation of investing in their employees
  • Full Benefits; Medical, Vision, Dental, and more
Why IDR?
  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 9 years in a row