Technical Support Specialist
2 days ago
At Professional Staffing Services Group, we are seeking a highly skilled Member Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support and assistance to our members, ensuring seamless operation of various system applications.
Key Responsibilities:- Technical Support:
- Provide Tier 1 technical support for HPG system applications, including Member Portal, IMS, CatScan, PASS, CCM, VIRA, HOME, SMART, iCommit, and SSR.
- Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Document and track incident resolution processes.
- Member Relations:
- Interact with members to understand their needs and provide timely solutions.
- Educate members on system usage and best practices.
- Build and maintain positive relationships with members.
- Data Analysis:
- Analyze member data to identify trends and potential issues.
- Assist in identifying areas for process improvement.
- Team Collaboration:
- Collaborate with other team members and departments to resolve complex issues.
- Contribute to ongoing process improvements and knowledge sharing.
- Strong customer service skills, including excellent verbal and written communication abilities.
- Proficient in Microsoft Office Suite and other relevant software applications.
- Ability to learn and adapt to new technologies and systems.
- Strong problem-solving and analytical skills.
- Detail-oriented and organized.
- Excellent time management and multitasking abilities.
- Experience in a technical support role.
- Knowledge of healthcare industry terminology and practices.
- Experience with call center software and tracking tools.
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