PT Customer Lead

3 months ago

Lewisville, United States Food Lion Full time

At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS
•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at recruiting@foodlion.com

  • PT Customer Lead

    1 month ago

    Lewisville, United States Food Lion Full time

    Address: USA-NC-Lewisville-6810 Shallowford Road Store Code: Store 01062 Front End (7218292) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. Primary Purpose To provide...

  • PT Customer Service Leader

    1 month ago

    Lewisville, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Physical Therapist

    3 months ago

    Lewisville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Lewisville, TX location as our newest Physical Therapist (PT)!Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals...

  • Barista - PT

    2 months ago

    Lewisville, United States Barnes & Noble Full time

    **Barista - PT** **Location** TX - Lewisville - Lewisville - 2657 **Classification** Part-Time **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Baristas make the experience special by welcoming each guest and creating the perfect handcrafted beverages. They are also...

  • Bookseller - PT

    1 month ago

    Lewisville, United States Barnes & Noble Full time

    **Bookseller - PT** **Location** TX - Lewisville - Lewisville - 2657 **Classification** Part-Time **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafs. Booksellers are the heart of our stores who help make each store special and uniquely tailored to the customers who shop...

  • Team Lead

    3 months ago

    Lewisville, United States Rack Room Shoes Full time

    Job Description Summary The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of...

  • Warehouse Lead

    2 months ago

    Lewisville, Texas, United States REXEL Full time

    The position of Warehouse Lead will be based out of our Lewisville, TX locationSummaryThe Warehouse Lead is responsible for efficiently and accurately filling customer orders, receiving, stocking, staging, and shipping material in a manner that meets company standards for safety, security, accuracy, and productivity. Responsible for all warehouse...

  • Customer Enrollment Representative

    4 weeks ago

    Lewisville, United States Crown Connect, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Crown Connect, a leading customer enrollment firm dedicated to...

  • Customer Service Representative

    1 day ago

    Lewisville, United States WESCO International Full time

    Job Description As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs...

  • Customer Service Representative

    2 weeks ago

    Lewisville, United States Konnect Resources Full time

    With over 40 years of excellence in crafting fine window furnishings, this business is focused on leading the window covering industry in quality, service, selection, and value. They are passionate about their products and dedicated to providing their customers, such as The Home Depot and Walmart, with exceptional service! Pay: $20.00 per hour Status: Temp...

  • Lead Infrastructure Engineer

    4 weeks ago

    Lewisville, United States Wells Fargo Full time

    Job Description About this role: Wells Fargo is seeking a Lead Data Center Hosting Engineer who will be able to design, build, enhance, and integrate the data center technology physical infrastructure required to support various platforms and Wells Fargo's business portfolio. In this role, you will: Lead complex initiatives to develop infrastructure to...

  • Physical Therapist Assistant

    2 months ago

    Lewisville, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionAccelerate your career within a fast-paced, innovative environment when you join the FYZICAL team in Lewisville, TX, as our Physical Therapist Assistant (PTA)!Here, you will have access to the latest in cutting-edge technology as you work side-by-side with expert PTs, giving you a unique front-row seat to learning opportunities...

  • Customer Service Representative

    3 weeks ago

    Lewisville, United States Konnect Resources, LLC Full time

    With over 40 years of excellence in crafting fine window furnishings, this business is focused on leading the window covering industry in quality, service, selection, and value. They are passionate about their products and dedicated to providing their customers, such as The Home Depot and Walmart, with exceptional service! Pay: $20.00 per hourStatus: Temp to...

  • Customer Service Representative

    3 weeks ago

    Lewisville, United States Konnect Resources, LLC Full time

    With over 40 years of excellence in crafting fine window furnishings, this business is focused on leading the window covering industry in quality, service, selection, and value. They are passionate about their products and dedicated to providing their customers, such as The Home Depot and Walmart, with exceptional service! Pay: $20.00 per hourStatus: Temp to...

  • Customer Service Sales Representative

    1 month ago

    Lewisville, United States Sota Marketing Full time

    Job DescriptionJob DescriptionSota-Marketing is a leading firm in the area, we have an immediate opening for a Customer Service/ Sales Representative. This is a substantial role with ample support, training, and resources to support your professional growth from the day you join our team and beyond. Your position allows you to represent our AT&T client...

  • Industrial Customer Service Representative

    7 days ago

    Lewisville, United States Viacore Solutions LLC Full time $23 - $34

    Job DescriptionJob DescriptionWho we areViacore (Formerly known as All-State Belting) has been providing timely access to conveyor belting and material flow handling products, accessories and solutions for over 40 years. Founded as a distributor of bulk rubber and conveyor components, Viacore has expanded its capabilities to include rubber fabrication, field...

  • Licensed Psychologist/LPA/LPC

    2 months ago

    Lewisville, United States Real Hope Real Help Psychology and ABA Center Full time $55,000 - $150,000

    Licensed Psychologist/Licensed Professional Counselor (PT/FT)/Licensed Psych Associate (salaried) - PT/FTBusy and vibrant practice in the greater Highland Village, TX area needs a full-time or part-time independent clinician for counseling individuals, and families, psychological testing, and group therapy.This is a job for a fully licensed professional, no...

  • Respiratory Therapy Lead

    5 days ago

    Lewisville, United States Medical City Lewisville Full time

    Description Medical City LewisvilleRespiratory Therapy LeadFT DaysIntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Respiratory Therapy Lead with Medical City Lewisville you can be a part of an organization that is devoted to giving back!BenefitsMedical City Lewisville, offers a total...

  • Customer Relations Representative

    4 weeks ago

    Lewisville, United States Dan Miller - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryFlexible schedulePaid time offPosition Overview:Dan Miller - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Customer Relations Representative - State Farm...

  • Lead Technician for Laundry and Linen Services

    3 days ago

    Lewisville, Texas, United States Medical City Lewisville Full time

    Position OverviewWelcome to the Lead Technician for Laundry and Linen Services role at Medical City LewisvilleAre you looking for a position that values diversity and fosters an inclusive environment? This is your chance to become part of a reputable healthcare organization.BenefitsMedical City Lewisville provides a robust benefits package designed to...