Industrial Customer Service Representative

2 weeks ago


Lewisville, United States Viacore Solutions LLC Full time $23 - $34
Job DescriptionJob DescriptionWho we are

Viacore (Formerly known as All-State Belting) has been providing timely access to conveyor belting and material flow handling products, accessories and solutions for over 40 years. Founded as a distributor of bulk rubber and conveyor components, Viacore has expanded its capabilities to include rubber fabrication, field splice installation services and custom rubber parts manufacturing. Check out our website at www.viacore.com for a full line of our products and services.

Who we're looking for

Our Lewisville, TX branch is currently seeking a dynamic individual to take on the role of Sales Coordinator (Industrial Customer Service Representative) We're looking for someone who is self-motivated, enjoys interacting with people, and likes working in a team environment. We're open to anyone is a problem solver, eager to learn and has the desire to deliver excellent customer service.

What you'll be doing:

This position will be responsible for assisting our customers with inquiries of our conveyor belt products and field services, price estimates, sales orders and performing customer service functions. Our Inside Sales Representative must have strong communication and problem-solving skills, positive mindset, and a collaborative approach.

Essential functions of our Industrial Customer Service Representative include but are not limited to the following:

  • Sales order management
  • Invoicing and accounts receivable
  • Schedule field service jobs and arrange for rental equipment
  • Coordinate with Sales and Operations in preparing quotes and sales orders.
  • Quote and provide budgetary estimates
  • Monitors inventory levels
  • Effectively communicates and responds to diverse customer environments and needs.
  • Handles customer complaints and problems promptly and to the customer and company's satisfaction.
  • Perform various customer specific procedures that may include obtaining and reviewing additional instructions for invoicing, ordering, online accounts, and several other functions in order to comply with requirements.
  • Conducts all business transactions and customer relationships in a highly ethical manner. Works closely with accounting to ensure timely collections.
  • Coordinate with purchasing and vendors as needed for pricing and lead times on buy out items.
  • Perform all customer service branch activities as needed and perform other related duties as assigned.

Extra consideration will be given to candidates with previous industrial background.


Skills and Experience requirements:

  • Working knowledge of computers (MS Word, Excel, Outlook, Internet)
  • 1 year of experience in inside sales and/or customer service in a industrial or manufacturing setting.
  • Ability to multi-task and work under pressure
  • Detail-oriented and organized
  • Strong communication skills

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8 hour shift

Compensation:

  • Pay will commensurate with experience.


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