Customer Care Specialist II

12 hours ago

Carmel, United States Cox Communications Full time
Company
Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Mobility Fleet Operations is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology.

Fleet Operations is Cox Automotive Mobility's centralized Maintenance Management division; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business.

The Customer Care Specialist II has a responsibility to ensure that the overall customer experience is "best in class." This is the be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. The Customer Care Specialist II will demonstrate active listening skills to ensure that the customer's needs are met and exceeding customer and company expectations

A great customer experience can turn a challenging situation into a positive one, especially when it comes to helping people get back on the road.

We're hiring a Customer Care Specialist II to join our team at Cox Automotive's Mobility Fleet Operations. In this role, you'll be at the forefront of delivering top-tier service, helping us meet and exceed customer expectations every day.

Ready to drive positive change? Let's talk

What's In It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee:
  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts and much more.
  • Check out all our benefits.
What You'll Do

You'll be the voice that answers someone's call for help from the road, among other responsibilities. Here's what that'll look like:
  • Fielding a high volume of inbound calls.
  • Providing excellent customer service for all inbound and outbound calls.
  • Originating all new transactions (via inbound and outbound calls) regarding preventative maintenance, as well as immediate and scheduled service and repairs.
  • Assigning service requests to the respective market for dispatching.
  • Coordinating towing of customer units when necessary.
  • Scheduling outside vendors when an emergency breakdown is called in.
  • Continuously developing and improving company capabilities around dispatching.
Who You Are

You like helping people solve problems and making their day a little brighter. Here's what else you bring to the table:
  • An understanding of the Microsoft Office Suite.
  • The ability to work independently and collaboratively within a team environment.
  • The ability to multi-task and meet tight deadlines.
  • Excellent problem-solving skills.
  • A valid driver's license.
Minimum Qualifications:
  • High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.


Buckle up for a better future. Join Cox today

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  • Customer Care Specialist II

    2 months ago

    Carmel, United States Cox Communications Full time

    Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist II Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Night Compensation Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary...

  • Customer Care Manager II

    2 weeks ago

    Carmel, Indiana, United States PulteGroup Full time

    Job SummaryWe are seeking a highly skilled Customer Care Manager II to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for responding to service requests in the field and managing those requests according to standard processes.Key ResponsibilitiesConduct in-person homeowner assessments to determine if...

  • Medical Assistant II

    4 weeks ago

    Carmel, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled Medical Assistant II to join our team at Riley Pediatrics/Primary Care in Carmel, IN. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesAssist with direct patient care and clinical direction to provide patient care in...

  • Medical Assistant II

    3 weeks ago

    Carmel, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled Medical Assistant II to join our Primary Care team at IU Health. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesAssist with direct patient care and clinical direction to provide patient care in accordance with...

  • Customer Service Representative

    3 weeks ago

    Carmel, Indiana, United States Cox Communications Full time

    About the RoleWe are seeking a highly skilled Customer Care Specialist II to join our team at Cox Automotive's Mobility Fleet Operations. In this role, you will be responsible for delivering exceptional customer service, resolving customer complaints, and providing solutions to meet customer needs.Key Responsibilities• Fielding a high volume of inbound...

  • Medical Assistant II

    4 weeks ago

    Carmel, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled Medical Assistant II to join our pediatric care team at Riley Pediatrics/Primary Care. As a key member of our clinical team, you will provide exceptional patient care and support to our patients and families.Key ResponsibilitiesProvide direct patient care and clinical support to patients and familiesAssist with...

  • Medical Assistant II-Urology Specialist

    2 weeks ago

    Carmel, United States Indiana University Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant II-Urology to join our team at Indiana University Health. As a Medical Assistant II-Urology, you will play a critical role in providing exceptional patient care and supporting our urology team.Key ResponsibilitiesPrioritize and process prior authorizations for medications, procedures, and tests in...

  • Customer Relations Specialist

    3 weeks ago

    Carmel, Indiana, United States Renewal By Andersen Full time

    Customer Relations SpecialistRenewal by Andersen is seeking a skilled Customer Relations Specialist to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for managing project communication, resolving customer concerns, and ensuring a seamless installation experience.Key Responsibilities:Lead...

  • Medical Assistant II

    4 weeks ago

    Carmel, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled Medical Assistant II to join our team at the Schwarz Cancer Center in Carmel, Indiana. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesRoom patients and obtain vital signsChart patient information and perform...

  • Medical Assistant II

    3 weeks ago

    Carmel, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled Medical Assistant II to join our team at Indiana University Health. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesProvide direct patient care and support to patients and familiesAssist with clinical procedures and...

  • Medical Assistant II

    3 weeks ago

    Carmel, United States Indiana University Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant II to join our team at Indiana University Health. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesProvide direct patient care and support to patients, families, and healthcare teamsAssist with rooming...

  • Medical Assistant II-Urology Specialist

    4 weeks ago

    Carmel, United States Indiana University Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant II-Urology to join our team at Indiana University Health. As a Medical Assistant II-Urology, you will play a critical role in ensuring the smooth operation of our urology clinic, providing exceptional patient care, and supporting our healthcare team.Key ResponsibilitiesObtain and verify patient...

  • Medical Assistant II-Gynecology Specialist

    2 weeks ago

    Carmel, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled Medical Assistant II to join our team in the Gynecology/Urogynecology department. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesAssist with patient care and clinical direction to provide high-quality patient...

  • Customer Relations Specialist

    2 weeks ago

    Carmel, United States Renewal By Andersen Full time

    Customer Relations Specialist Renewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...

  • Customer Relations Specialist

    4 weeks ago

    Carmel, United States Renewal By Andersen Full time

    Customer Relations Specialist Renewal by Andersen - Carmel, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...

  • Infusion Nurse Specialist

    3 weeks ago

    Carmel, United States Option Care Health Full time

    Job Title: Infusion Nurse IIOption Care Health is seeking a highly skilled and compassionate Infusion Nurse II to join our team. As a key member of our clinical staff, you will play a vital role in providing exceptional patient care and ensuring the highest level of quality and safety in our home infusion services.Job Summary:The Infusion Nurse II is...

  • Medical Assistant II

    3 days ago

    Carmel, United States Indiana University Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant II to join our team at Riley Pediatrics/Primary Care. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and supporting our healthcare team.Key ResponsibilitiesProvide direct patient care and assist with clinical procedures under the supervision of a...

  • Medical Assistant II-Urology Specialist

    2 weeks ago

    Carmel, United States Indiana University Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant II-Urology to join our team at Indiana University Health. As a Medical Assistant II-Urology, you will play a critical role in ensuring that patients receive timely and appropriate care by coordinating with healthcare providers, insurance companies, and patients.Key Responsibilities:Authorization...

  • Medical Assistant II-Urology Specialist

    3 weeks ago

    Carmel, United States Indiana University Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant II-Urology to join our team at Indiana University Health. As a Medical Assistant II-Urology, you will play a critical role in ensuring the smooth operation of our urology department, providing exceptional patient care, and supporting our healthcare team.Key ResponsibilitiesAuthorization Management:...

  • Customer Relations Specialist

    4 days ago

    Carmel, United States Renewal By Andersen Full time

    Customer Relations SpecialistRenewal by Andersen - Carmel, INRenewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...