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Senior Account Manager

2 months ago


Michigan City, United States Commercial Vehicle Full time

Job DescriptionWe are seeking a results-driven, customer-focused, experienced Account Manager to join our sales team. This position plays a pivotal role in developing and maintaining strong relationships with customers and within the market, while also taking necessary actions to grow revenue profitably and support the sales pipeline. The Sr. Account Manager will work closely with cross-functional teams to ensure the successful delivery of our products and services. This role will primarily support OE customers. The CVG Aftermarket Accessories business includes sales of seating, wiper systems, mirrors and various new products to both OE heavy duty vehicle manufacturers within multiple segments (primarily truck, bus, vocational vehicles), and the aftermarket (inclusive of OE Service and the independent aftermarket).Key Responsibilities:Account Management: Build and nurture long-term relationships with existing clients, serving as their primary point of contact, and ensuring their needs are met. Maintain relationships at multiple levels within customers.Business Development: Identify and pursue new sales opportunities by proactively prospecting, cold-calling, and networking within the industry. Must develop industry relationships and know the upcoming future projects of all key customers.Product Knowledge: Develop a deep understanding of our products and their applications to effectively communicate their value propositions to clients.Sales Strategies: Develop and implement strategic sales plans to achieve or exceed sales targets and expand market share.Negotiation: Negotiate contracts, pricing, and terms with clients to maximize profitability while maintaining customer satisfaction.Market Analysis: Continuously monitor industry trends, competitors, and market conditions to identify opportunities and threats.Collaboration: Collaborate with cross-functional teams, including product development / engineering, operations, logistics, and customer service, to ensure the smooth execution of orders and projects.Reporting: Maintain accurate records of sales activities, client interactions, and market data. Prepare regular reports and forecasts for management.Customer Support: Provide exceptional post-sales support by addressing client inquiries, resolving issues, and ensuring customer satisfaction.Travel: Travel as needed to meet with clients, attend trade shows, and visit production facilities. Up to 20% may be required, may fluctuate periodically.Other duties may be assigned as required.RequirementsEducation: Bachelor's degree in engineering, business, or marketing, or equivalent experience.Experience: 5-10 years of account management experience, preferably in heavy vehicle B2B OEM industries. Demonstrated ability to build strong relationships.Skills: Creative problem-solving, influencing skills, strong organizational and time management abilities, self-starter with initiative, excellent written and oral communication, business analytical skills, strategic thinking, proficiency in Microsoft Office and business systems.Knowledge: Strong familiarity with account management, RFQ process, and financial impact assessment. Preferably knowledgeable about injection molding custom solutions in plastics (including tooling).Abilities: Willingness to travel 20-30%, work independently or within a team, solve practical problems, collaborate with customers and internal departments, and think strategically.Additional Qualifications for Success:Effective communication across customer hierarchies and functions of major OEM companies.Proven track record of winning new business and nurturing relationships.Proficiency in data analysis tools (Excel, PowerPoint).Responsive and resilient.Curious and organized with the ability to meet deadlines.Ability to understand and convey technical information effectively.Skilled negotiator with a strong understanding of the industrial or contract manufacturing industry.Equal Employment OpportunityCommercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.Visa SponsorshipCommercial Vehicle Group, Inc (CVG) does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.No Unauthorized Referrals from Recruiters VendorsPlease note that Commercial Vehicle Group, Inc (CVG) and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to CVG will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before any resume or offer is received.Career Scam DisclaimerCommercial Vehicle Group (CVG) makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by CVG. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact CVG through CVG's website to verify the authenticity of any employment opportunities.