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    3 months ago

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    2 months ago

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  • Hotel Night Auditor

    1 month ago

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  • Night Auditor

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Night Auditor

2 months ago

Midland, United States Suburban Inns Full time
The Holiday Inn of Midland is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry

* Night Auditor Shifts: 3rd

* Night Auditor Wage: Starts at $13.00/hour, based on experience

* Night Auditor Position can be used as a PAID internship

Night Auditor Benefits Include:
  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Night Auditor Position Summary:

Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. The Night Auditor is also responsible for closing out the business day in Opera and Protobase.

Night Auditor Essential Functions:
  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Consult with 2nd shift about the occurrences of the evening
  • Read the front desk log book and add any comments necessary throughout the shift
  • Assist the night van driver/maintenance person with the closing of the pool if needed
  • Clean the coffee machine in the lobby and replenish all amenities for the station
  • Stock the sundries shop. Make note of anything we need and give it to the Guest Service Manager
  • Run night audit reports and follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
  • Investigate out of balance situations
  • Make adjustments to accounts as needed
  • Prepare Express Checkouts
  • Complete the DOR (Daily Operations Report) and leave it for the A/GM for review, along with the night audit packet
  • Vacuum the front desk area and offices
  • Maintain a neat and clean workspace at the front desk and adjacent areas
  • Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
  • Responsible for the settlement and reconciling of guest accounts and paperwork
  • Balance cash drawer and make appropriate cash drops
  • Exhibit regular and recurrent attendance records
  • See the Guest Service Representative job description
  • Other duties as requested by management
Night Auditor Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. Requires typing, record keeping, or word processing skills. Good communication skills

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience

One year of Guest Service Representative Experience preferred

License, Registration, and/or Certification Required:

External and Internal Personal Contact:

Communications:
  • Daily - Verbal & Written
  • Weekly - Participation in meetings

Teamwork and Collaboration: This job is part of a formal work team within the department

Night Auditor Uniform and Appearance Guidelines:

Uniform: Uniform shirt and name tag provided. Suburban Inns approved black slacks and close-toed shoes are the responsibility of the Team Member.

Appearance: Visible earrings are allowed in the ears only or must be covered throughout the course of the shift. Hair must be kept well-groomed. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Director of Operations has the authority to veto any decision made by the position's supervisor.