ServiceNow Lead

3 weeks ago

Santa Clara, United States TechDigital Corporation Full time

Top Skills' Details Ability to lead and own ServiceNow for global enterprise

Dynamic Thought & People Leadership Skills... confident in ability to build awareness and generate "buy-in" with executives across other business units

15+ years of experience in Information Systems and Technology including an understanding of Service and Business Processes

Secondary Skills - Nice to Have

Design

Workflow

cloud

service desk

service management

Job Description

Experience influencing stakeholders across the organization

Experience with large companies 7000+ emp

Experience working in a multicultural, international organization

Excellent written/verbal communication and presentation skills

Strong organizational, consultative, and conflict resolution skills

Good analytical skills, details oriented, ability to effectively listen to and resolve customer issues

Good business acumen, ability to understand end to end business processes and work in a global environment

Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization

Relevance competency certification and education

Additional Skills & Qualifications

Drive the service and cloud platform vision across IT and the business

Manage and analyze business requirements / processes and define the right solutions

Evaluate system integration considerations to determine appropriate technology solutions.

Design, configure/code, tests and documents solutions based on user/business requirements.

Ensure SNOW platform is highly available, up to date and with high data quality

Continuously seeks ways to improve customer experience and users experience from SNOW platform

Explore ways to expand and integrate SNOW platform for new services

Integrate / maintain robust operation and project management processes

Follow up with stakeholders as needed

Employee Value Proposition (EVP)

Highly influential role aligned to a massive global instance of ServiceNow, a company fully invested in continuing the growth & utilization of the platform, and backing to create, design, build, implement, and lead the world's premier Service Management suite

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