Customer Service Rep
2 months ago
Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Job Summary:
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities:
Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
Processes changes to existing accounts and policies.
Serves as a liaison on behalf of the customer between the agency and various business partners.
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees.
Qualifications:
Active Property & Casualty insurance license required.
Experience in customer service and retention of customers.
Demonstrated customer service experience.
Effective communication skills.
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
Solid knowledge and understanding of basic mathematical skills.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
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