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Sales & Customer Service Specialist
1 month ago
Company Overview: DEI Workplace Certified 2024 & 2023 | Most Family Friendly Employers 2024 | 4 in Best Workplaces in Manufacturing & Production 2023 | Great Place to Work Certified 2022 | Best Dog-Friendly Company 2021 |2 in Best Workplaces in Manufacturing & Production 2020 Established in 2002, FOH is a global award-winning hospitality and foodservice manufacturer brand including: Front of the House and room360 by FOH. Designed and headquartered in Miami, FOH is your global solutions partner. Delivering more than products, our company and culture has received numerous recognitions through the years and was also featured in Fortune Magazine as "Best Workplaces in Manufacturing and Production". We are proudly certified as WBENC (Women's Business Enterprise National Council) and LGBT Business Enterprise (LGBTBE) partners and suppliers. Designed and manufactured by us, our products are always in-stock and ready-to-ship from any of our 3 distribution centers worldwide, including Americas, Europe, and Asia, making it easy to ship whatever you need right when you need it FOH offers an environment where entrepreneurial spirits are given the opportunity to grow without limits in a culture where you can influence the company's path. We are guided by our inclusive team, culture, commitment to sustainability, and diversity. Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. "Be yourself We like it that way". Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide. Position Summary: The Sales & Customer Service Specialist is part of the Sales & Customer Service Team. This role contributes to the success of the company by developing and optimizing partnerships with sales managers, business partners and other supporting departments through exceptional, solution-oriented service. The Specialist supports our vision by processing all orders, assisting with inquires, and overseeing various administration within assigned accounts. Additional Information: This is a permanent, full-time hourly position, at $18.00 an hour (Non-exempt) Our Headquarters office is located at 7630 Biscayne Blvd., Miami, FL 33138 This role participates in our hybrid schedule Hybrid Schedule: Monday & Friday; 2 days working remotely. Tuesday, Wednesday & Thursday; 3 days working in the headquarters office. Major Duties Include: Demonstrates high energy and ownership towards supporting the Field Sales Managers, Sales Reps and their corresponding accounts Oversees the internal accounts administration of variety of national and/ or regional accounts Resolves any issues in a timely manner as it relates to assigned accounts including returns, damages, purchase order discrepancies, etc. Accurately processes orders via SAP Business One software for assigned accounts and helping with samples and other accounts as needed Filters phone calls from the general queue, providing excellent customer service and information (e.g. inventory levels, pricing, product information, representation information, etc.) Coordinates VIP treatment of custom orders & special projects with minimum supervision from beginning to end Completes open order monthly reporting on SAP Business One Responds to all communications and inquiries within 2-4 hours Works in tandem with other team members to ensure business partner efficiencies and results Records personal daily punches and approves accurate bi-weekly time and attendance records Actively participates and engages in all one-on-one and group meetings Performs other duties as assigned Promotes our FOH Culture in all interactions Education, Experience & Computer Skills: College degree preferred Minimum 2 years' experience in customer service in inside sales, B2B, customer services in an office environment, or hospitality Proficient in all Microsoft Applications, Outlook and Excel Familiar with ERP systems, SAP Business One preferred Skills Needed for Success: Follows direction and works under pressure to meet deadlines Stress and time management skills Analytical, creative, practical problem-solving skills Customer service and interpersonal skills Work collaboratively and as part of a diverse team Communicate with excellence and clarity both verbally and in writing Project management skills and strong attention to detail Tech- savviness Desired Characteristics and Qualifications: Organized, action and detail oriented Demonstrates sound work ethics Possesses cultural awareness and sensitivity Ability to re-arrange tasks as priorities change Highly enthusiastic, positive-minded and composure in challenging situations Thrives in a goal-driven environment Benefits: FOH, Inc. recognizes that our team members are our most important assets; therefore, we are committed to offering a comprehensive benefits package that provides protection and well-being for our team and their families. Highlights include: Competitive salary and biannual bonus structure, multiple subsidized medical and dental options, voluntary supplemental insurance, employer matching 401(k) retirement plan (100% vested), flex schedule, 8 paid holidays, 10 paid vacations, and 6 paid time off days, charitable time off, fresh daily Cuban coffee, dog-friendly office, onsite fitness center, and yoga room/classes, team member recognition program, casual attire, and our collaborative culture. Passionate about what we do and how we do it, we value different perspectives from people of all backgrounds and actively recruit diverse team members. Bring your experience and join a team that strives to deliver impactful solutions to our partners worldwide. Our websites are the perfect place to learn more about FOH, www.fohworldwide.com ; frontofthehouse.com, and roomthreesixty.com
