On-Site Support Engineer

4 weeks ago


Louisville, United States CareerBuilder Full time

JOB SUMMARY:

The Field Engineer's responsibilities include ensuring the organizations managed services clients receive fast, professional and technically accurate remote and on-site resolution of Windows desktop, local area network and basic information technology issues.In addition to resolving technical issues, the On-site Engineer may also be responsible for performing cabling and fiber work to set up and maintain the organization's clients' network infrastructure. This includes running cables, connecting devices, and troubleshooting connectivity issues.
JOB DUTIES AND RESPONSIBILITIES
Update, resolve and close service tickets by quickly responding to and resolving both on-site and remote management and monitoring system-reported technology issues.
Schedule appointments for delivering on-site technology support and performing follow up tasks and provide professional client updates.
Provide installation, troubleshooting and support for advanced networking issues, VPNs and Windows desktop operating systems, client software programs and applications.
Create new user accounts, administer user rights and privileges and reset user passwords using Windows servers.
Escalate service requests that require Senior Engineer level support.
Comply with all organization business policies, workflow processes and documentation practices.
EDUCATION AND EXPERIENCE
Advanced, working knowledge of computer networking technologies, above-average working knowledge of all modern Microsoft Windows desktop operating systems and familiarity administering basic Windows server functions.
Advanced proficiency administering Microsoft Office productivity suites.
Advanced knowledge administering common (Cisco, SonicWall, Fortinet, etc.) routers.
Advanced working knowledge of networking (HP and Cisco Switch Configurations, VLAN, VPN, NAT, Routing, Wireless).
Competent in desktop and workstation setup, cable creation and general hardware support.
Competent in Exchange, SQL, StorageCraft, SAN, Citrix, VMware, Hyper-V, O365, Azure, Active Directory, Group Policy, and other MS Cloud and Hosted Solutions.
Associates Degree or better in a related field is preferred.
Two years of increasingly responsible experience fulfilling help desk responsibilities and supporting Windows desktops, business applications and end users.
Ceaseless desire to deliver unsurpassed customer service and maintain knowledge and understanding of new technologies.

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