Customer Experience Professional

2 months ago

Fairfield, United States Veritiv Full time

HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE

Job Purpose:

The Customer Service Professional is to build customer loyalty and confidence by receiving and processing customer orders, inquiries and/or issues covering products ordered. This position is responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning and inventory management.

Job Responsibilities:

Communicate with customers (by phone or in person) to understand needs and concerns, Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching, Identify and resolve potential problematic customer issues and alert management, Identify potential customers by using publicly available lists such as trade directories and internet searches, Input and track customer information, orders and follow-up actions into the CRM database to ensure product availability and on-time delivery, Perform basic merchandising and order placements activities such as entering customer orders, creating plant/RDC orders and completing stock replenishment orders, Performs other related duties and responsibilities as required or assigned, Prepare routine letters, memoranda, reports and similar documents to share with management and customers, Provide various products, pricing, inventory availability and production schedule information to customers, Recommend changes in process and procedures based on customer feedback

Additional Responsibilities & Qualifications:

NA

Work Experience:

Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Education:

•College Degree Preferred

What We Offer

•Engaging and inclusive culture with employee lead Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

•Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

•Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.

•Healthcare benefits and 401k with match start date of hire, paid time off and parental bonding time, tuition reimbursement, annual Profit-Sharing Program and much more Learn more here.

Veritiv Corporation, headquartered in Atlanta, Veritiv is a leading provider of design-to-delivery packaging, print, and facility solutions. With a diverse team and global reach, we're helping businesses cut costs, reduce waste, and improve efficiencies that make doing business easier. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

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