Technical Support Engineer
4 weeks ago
Key Qualifications:
Technical support experience with Apple products and services
Preliminary knowledge in support live and virtual events, broadcast, Webex etc'.
English-language oral and written communications skills.
Strong time management and organizational skills
Desire and ability to work as part of a team; and, be able to deliver constructive feedback
Self-motivating with the ability to work independently and with little supervision.
Stay abreast of advances in technology.
Description:
Manage the team's incidents queue and action all incidents within the given SLA.
Provide on-site executive support for site leadership.
Support on-site and virtual events hosted in region - support the setup and preparation towards the event.
Work as part of an EMEIA team that actions incidents remotely at all Apple sites across the region.
Support IS&T site services such as printing, digital signage, conferencing booking systems and more.
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