Guest Services

4 months ago

Breckenridge, United States SkyRun Vacation Rentals Full time $20 - $22
Candidate will receive a $1000 signing bonus after completing 1 full year of employment
 
**Job Description:  Guest Services & Reservations Agent (FT)  (HOSPITALITY)

Position Overview:
We are seeking a skilled and customer-oriented Front Desk Agent to join our team and provide exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a welcoming and efficient experience throughout their stay. As a Front Desk Agent, you will play a crucial role in creating a positive impression of our establishment and ensuring guest satisfaction.

Responsibilities:
  • Greet and welcome guests with a warm and friendly demeanor, maintaining a professional appearance and attitude at all times.
  •  Check-in and check-out guests efficiently, accurately recording necessary information and processing payments according to established procedures.
  • Provide information to guests about properties, services, and local attractions to enhance their overall experience.
  •  Handle guest/homeowner requests and concerns promptly and effectively, ensuring their needs are met and any issues are resolved to their satisfaction.
  • Maintain accurate and up-to-date knowledge of room availability, rates, and promotions to assist guests in making informed decisions.
  • Answer phone calls and respond to emails in a courteous and helpful manner, providing information and assistance as required.
  • Coordinate with housekeeping and maintenance to ensure that guest rooms and common areas are clean, well-maintained, and prepared for incoming guests. (operations)
  •  Assist with the reservation process, modifying reservations as needed, and accurately inputting guest information into the property management system, as well as collecting payment.
  •  Process arrival  calls, messages, and email for guests to ensure a seamless check in experience 
  • Maintain a well-organized and clean front desk area, including supplies and informational materials.
  • Collaborate with other departments to ensure a seamless guest experience.
  •  Adhere to STR policies, procedures, and safety guidelines, ensuring the security of guest information and property.
  • Assist with training and mentoring new front desk staff as needed.

Qualifications:
  • High school diploma or equivalent; additional education in hospitality management is a plus.
  • Proven experience in a customer service role, preferably in a hotel or hospitality environment.
  • Excellent communication skills, both verbal and written, with the ability to interact effectively with guests and colleagues.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Proficient computer skills, including experience with property management systems 
  • Outstanding organizational skills and attention to detail.
  • Ability to handle multiple tasks and prioritize effectively.
  • Flexibility to work varying shifts, including weekends and holidays.
  • Positive attitude and a genuine passion for delivering exceptional guest service.
  • Knowledge of local attractions, restaurants, and services to assist guests with recommendations.

If you are a dedicated individual with a passion for hospitality and guest service, we invite you to apply for the position ofFront Desk Agent and join our team in creating memorable experiences for our guests.
Benefits:
  • Paid-time-off.
  • Full-time, year-round position.
  • Casual work environment.
  • Epic local ski pass.
  • Health, Dental, Vision.
  • $1000 signing bonus (after completing one full year)


About SkyRun Vacation Rentals:

At SkyRun, we focus on the four cornerstones of our business: Our Homeowners, Our Guests, Our Homes and most important Our Team Members. We are looking for people who value stability, work-life balance, a positive work environment and creating an atmosphere of respect and collaboration between team members. If you're ready to work for a company that values people and work in an environment that will leverage your skills and maximize your opportunity, SkyRun Breckenridge might be a great fit.

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