Customer Care Representative

2 weeks ago

Cedar City, United States State Bank of Southern Utah Full time

** Customer Care Representative**

**Job Category****:** Branch Operations **Requisition Number****:** CUSTO001448 Showing 1 location **Job Details**

**Description**

**This shift is 9:30-6:30 M-F with rotating Saturday shifts of either 8-2 or 2-8.** This is **not** a remote work opportunity.

Customer Care Representatives provide service over the phone to our bank customers. The best representatives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They can put themselves in their customers shoes and advocate for them when necessary. Problem-solving comes naturally. They are confident at troubleshooting and investigate if they dont have enough information to resolve the problem. Representatives are working on resolving issues for bank customers via phone, chat, and email. They are constantly working to find solutions to customer problems, and work to inform and suggest new banking products and services that would be beneficial to our customers with the goal to provide customers with an enhanced banking experience.

**Essential Duties And Responsibilities**

* Independently handle routine and more complex customer and employee inquiries with a goal of first point of contact resolution and limited escalation.

* Maintain a high level of knowledge regarding State Bank of Southern Utah Banking products, technology/computer skills and marketing/promos

* Answer inbound calls in a timely and efficient manner.

* Follow up with customers as necessary to ensure their problem is resolved

* Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, online/mobile banking support, and check verification requests by third parties.

* Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits.

**Minimum Qualifications**

* Availability to work designated 8-hour shifts, with rotating Saturday shifts

* Minimum of a High School diploma or equivalent

* Two years of related experience

* Must pass a credit & background check

**Preferred Qualifications**

* Experience in a call center environment

* Experience in a financial institution

* Associates degree or its equivalent

**Skills**

* Active listening and problem resolution skills

* Ability to gain and retain an in-depth knowledge of banking products

* Intermediate computer skills

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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