![Insight Global](https://media.trabajo.org/img/noimg.jpg)
Customer Care Representative
3 weeks ago
Day to Day:
Insight Global is looking for an entry level Customer Care Payment Representative with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center We take your success seriously Our team has created a clear & dedicated training program that enables you to perfect your skills & become a universal agent. Our program is built in layers for your career growth, we want you to own it
Responsibilities:
- Provide customer service to rental car customers with payments and routine inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach
- Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution
- Develop and maintain product, process and technical knowledge related to services
- Exhibit effective verbal and interpersonal communication skills tailored to the audience
- Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
- Sort and route customer service mail onsite to the appropriate team
- Using multiple applications while working with security credit card/personal data
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