Current jobs related to Customer Relations Analyst - Princeton - NRG

  • Architect/Code Analyst

    4 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewPrinceton University’s Facilities' Office of Capital Projects (OCP), projects seek an experienced Architect/Code Analyst to join our dynamic staff. The University Code Analyst serves as the Construction Code specialist for the University and is the chief liaison to the State Bureau of Construction Project Review, and University Code representative...

  • Billing Analyst

    1 month ago

    Princeton, United States OmniForce Solutions Full time

    Our client is a leading provider of sustainable energy solutions, specializing in renewable energy sources such as wind, solar, and battery storage. With a commitment to innovation and environmental responsibility, they aim to power a brighter, more sustainable future for communities and businesses around the world. Offering a diverse portfolio of energy...

  • Financial Analyst

    1 week ago

    Princeton, New Jersey, United States NRG Energy Full time

    {"title": "Financial Analyst", "description": "Job SummaryNRG Energy is seeking a highly skilled Financial Analyst to join our team. As a Financial Analyst, you will play a critical role in supporting our business units, tax, accounting, and technical teams in preparing detailed financial forecasts and models.Key ResponsibilitiesDevelop and maintain complex...

  • Financial Planning Analyst

    3 weeks ago

    Princeton, New Jersey, United States Princeton University Full time

    Overview: The Budget Analyst is essential in facilitating various departments within the Facilities organization at Princeton University by ensuring that financial and budgetary goals are achieved while adhering to established policies and procedures. This position involves the processing of purchase orders, overseeing accounts payable, providing purchasing...

  • Financial Planning Analyst

    3 weeks ago

    Princeton, New Jersey, United States Princeton University Full time

    Overview: The Budget Analyst is integral to supporting various sectors within the Facilities organization at Princeton University by ensuring that financial and budgetary goals are achieved while adhering to established policies and procedures. This position entails processing purchase orders, overseeing accounts payable, providing purchasing assistance,...

  • Pricing Analyst

    3 days ago

    Princeton, New Jersey, United States Saxon Global Full time

    Pricing Analyst Job DescriptionSaxon Global is seeking a skilled Pricing Analyst to support the Marketing/Product Management & Commercial Ops team. The ideal candidate will have a strong background in contracting, finance, account management, or pricing in the generic pharmaceutical industry.Key Responsibilities:Manage day-to-day pricing requests and develop...

  • Business Systems Analyst

    6 days ago

    Princeton, New Jersey, United States Syntagma Group Full time

    Job Title: Business AnalystWe are seeking a highly skilled Business Analyst to join our team at Syntagma Group. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Meet with business stakeholders to gather requirements and...

  • ACA Business Analyst

    6 days ago

    Princeton, New Jersey, United States Diverse Lynx Full time

    Job Title: ACA Business AnalystLocation: 100% remote (Note - If you reside in the Tampa area this role is hybrid)Duration: Fulltime PermanentInterview - Virtual (2 rounds of interview)Roles & Responsibilities:The ACA and/or Medicare and/or Medicaid Business Analyst will support the analysis and optimization of ACA Enrollment Reconciliation processes. This...

  • Senior Medical Imaging Analyst

    2 weeks ago

    Princeton, New Jersey, United States HealthCare Recruiters International Full time

    Job DescriptionJob Title: Senior Medical Imaging AnalystJob Summary:We are seeking a highly skilled Senior Medical Imaging Analyst to join our team at HealthCare Recruiters International. As a Senior Medical Imaging Analyst, you will be responsible for designing, implementing, and verifying deep learning algorithms for 3D and 2D segmentation and registration...

  • Lead HRIS Analyst

    2 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewThe Lead HRIS Analyst supports the service delivery of Human Resources Systems, including the current PeopleSoft HCM system and will participate and lead portions of the ERP readiness project and eventual ERP cloud migration project.  This role supports and works with other HR systems, and produces reports and data analytics using IBM Cognos...

  • Lead HRIS Analyst

    3 months ago

    Princeton, United States InsideHigherEd Full time

    OverviewThe Lead HRIS Analyst supports the service delivery of Human Resources Systems, including the current PeopleSoft HCM system and will participate and lead portions of the ERP readiness project and eventual ERP cloud migration project.  This role supports and works with other HR systems, and produces reports and data analytics using IBM Cognos...

  • Senior Data Analyst

    6 days ago

    Princeton, New Jersey, United States WiTH Collective Full time

    Senior Data AnalystWe are seeking a highly skilled Senior Data Analyst to join our team at WiTH Collective. As a Senior Data Analyst, you will play a critical role in driving business decisions through data-driven insights.Key Responsibilities:Interpret complex data sets to identify trends and patternsDevelop and maintain databases to ensure accurate and...

  • Retail Operations Support Analyst

    4 weeks ago

    Princeton, New Jersey, United States Matlen Silver Full time

    Position Overview Job Title: Junior Analyst in Retail Operations Duration: 6+ Months W2 Location: Hybrid Onsite Required Pay Scale: $ ***This position is exclusively available for U.S. Citizens or Green Card holders due to client requirements.*** Role Summary: The Junior Analyst in Retail Operations will be an integral part of...

  • Investment Performance Business Analyst

    3 weeks ago

    Princeton, New Jersey, United States LTIMindtree Full time

    About UsLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to...

  • Lead Business Analyst

    3 days ago

    Princeton, New Jersey, United States Omni Inclusive Full time

    Job DescriptionWe are seeking a highly skilled Business Analyst to join our team at Omni Inclusive. As a Business Analyst, you will play a critical role in gathering and documenting business and functional requirements for our IDMP workstream.ResponsibilitiesGather and document business and functional requirements for IDMP workstream.Complete the review and...

  • Cyber Security Analyst

    35 minutes ago

    Princeton, New Jersey, United States SourcePro Search, LLC Full time

    We are seeking a highly skilled Cyber Security Analyst to join our team at SourcePro Search, LLC. The ideal candidate will have a minimum of 2 years of professional experience working with cloud security for a fintech firm.Key Responsibilities:Monitor and analyze network and security traffic, review vulnerability reports, and triage security alerts from...

  • Financial Analyst

    6 days ago

    Princeton, New Jersey, United States NRG Energy Full time

    {"Job Title": "Financial Analyst", "Job Summary": "We are seeking a highly skilled Financial Analyst to join our team at NRG Energy. As a Financial Analyst, you will play a critical role in evaluating potential transactions, developing financial models, and providing analytical support for strategic projects.Key Responsibilities:* Provide analytical support...

  • Systems Administrator/Analyst

    3 weeks ago

    Princeton, United States InsideHigherEd Full time

    OverviewReporting to the Director, Custom Solutions and Integrations, the Systems Administrator/Analyst is a member of the Custom Solutions and Integrations Team within the department of Data Strategy and Innovation. Data Strategy and Innovation is dedicated to housing, managing, analyzing and disseminating information and data to inform University...

  • Investment Performance Business Analyst

    1 week ago

    Princeton, New Jersey, United States LTIMindtree Full time

    About UsLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.We are a digital transformation partner to more than 700 clients, bringing extensive domain and technology expertise to drive superior...

  • Sourcing and Procurement Analyst

    4 weeks ago

    Princeton, Illinois, United States Ingersoll Rand Full time

    Ingersoll Rand is dedicated to fostering a diverse workforce that mirrors our communities. We are an equal opportunity employer, ensuring that all qualified candidates receive fair consideration for employment regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical...

Customer Relations Analyst

4 months ago

Princeton, United States NRG Full time

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future

Job Summary:

The Customer Relations Analyst role is imperative to the day-to-day business functions. This role is to support the Customer Journey through various channels of customer interaction via NPS, internal escalations, third-party complaints, state regulation adherence and customer communications. In this critical role you will support operational objectives by integrating data sources, reporting results and continuously identify gaps in the customer journey to connect back relevant key metrics/measurements. The CR Analyst will lead programs that drive engagement, satisfaction, loyalty, retention, and advocacy for the Home Protection customers.

Essential Duties/Responsibilities:

  • Manage all third-party complaints (BBB, State Attorney, DOI, litigation, etc.) to fruition and within adherence to regulations by agency and/or state. This would require customer engagement, claim evaluation/decision, independent discretion to override agreement guidelines to mitigate legal risk, litigation preparation and personalized responses to the third-party regulators without draft approval.
  • The focal point to execute remediation on high intense and sensitive complaints. Provide subject matter expertise, escalation support, communication, and guidance to contact center teams. Incorporate proactive measures to identify at-risk claims to mitigate complaint propensity.
  • Monitor controllable cost, such as claim severity, and pursue effective cost oversight responsibilities. This would include implementation of workflow audits to validate those operational metrics. This would not be limited to purchase order revisions and claim approvals.
  • Manage customer satisfaction by overseeing survey programs serving multiple business lines and stakeholders. This would include building new survey programs at different customer touchpoints to gage business practice for improvements.
  • Perform comprehensive root cause analysis to contextualize trends of customer complaints and NPS. Further the analysis with actionable plans that result in long-lasting and effective enhancements to the organization.
  • Participate in sprint reviews, UAT and/or remediation testing for enhancements, fixes and new products.
  • Manage and create communications in respect to Welcome Kits, customer acquisitions, suspensions, unwind programs, payment failures/notifications and accountability for the repository program of customer communications.
  • Review invoices in relations to customer communications for payment processing, record keeping and audit trails.
  • Perform other duties as assigned.
Working Conditions:
  • Remote, with normal work schedule between 8am-5pm.
  • Reliable home internet.
  • Minimal Travel.
Minimum Requirements:
  • Bachelor's degree or equivalent experience of five-plus years in complaint management resolution.
  • Leadership experience in a contact center environment.
  • Proficiency in Microsoft applications (Excel, PowerPoint and Word).
  • Strong professional writing skills - internally and externally.
  • In-depth knowledge of claims handling principles.
Preferred Qualifications:
  • Ability to document procedures that are clear and concise for business and department continuity.
  • Ability to prioritize multiple projects simultaneously and under strict timeliness standards and guidelines.
  • Ability to handle difficult conversations at various levels.
  • Strong analytical and technical skills to process data into meaningful information.
  • Ability to work in a cohesive team environment.
  • Have dynamic leadership qualities.
Additional Knowledge, Skills and Abilities:
  • Negotiation, mediation, and conflict management skills.
  • Strong communication, presentation skills and ability to concisely articulate complex issues.
Physical Requirements:
  • None.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.