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Sr Client Relationship Mgr
3 months ago
Role Summary
The Retirement Plans Services (RPS) Senior Relationship Manager role is accountable for delivering proactive, consultative client service and strategic account management to a portfolio of defined contribution client relationships 401(k) Retirement Plan Services (RPS) full -service record-keeping to small and mid-market clients (Defined Contribution plans under $50 million in AUA), with the objective of driving client satisfaction and retention, optimizing the "cost to serve" and efficiencies of assigned relationships and growing the business.
Responsibilities:
- Developing and maintaining book of business plans to achieve objectives for each client relationship and their assigned portfolio.
- Consulting with clients and financial professionals on investment vehicles, participant services and plan design solutions that will enhance the client's plan design and maximize the retirement benefit offered to their employees.
- Supporting clients in managing their fiduciary responsibilities by consulting on legislative and regulatory developments, reviewing the investment options offered in the plan, and monitoring of plan related fees.
- Strengthening relationships with the decision-makers in the client's Human Resources and Treasury organizations, including the Retirement and Investment Committees, "C" suite executives, and external consultants and advisors.
- Identifying vulnerable client relationships, assessing the degree of vulnerability, and leveraging the firm's internal resources and organization to develop and execute a retention strategy.
- Partnering with RPS Sales to manage client "rebid" situations and execute a sales strategy in order to maximize client retention and capitalize on opportunities to expand the relationship.
- Supporting RPS Sales in the acquisition of new business relationships.
Required:
- Bachelor's degree or the equivalent combination of education and relevant experience AND 5+ years of total relevant work experience
- Series 6 and 63 obtained within 6 months of hire into position
- 5+ years of retirement plan industry experience
- Ability to develop, articulate and implement strategies to optimize client relationships.
- Ability to work effectively as a member of a team.
- Ability to use analytical tools and industry publications to gather information to be used in client communications and to think independently and proactively about how to best convey information.
- Exceptional client service skills
- Exceptional consultative skills
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits: We invest in our people through a wide range of programs and benefits, including:
- Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
- Flexible and remote work opportunities
- Health care benefits (medical, dental, vision)
- Tuition assistance
- Wellness programs (fitness reimbursement, Employee Assistance Program)
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates' well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.