Front Desk Agent

3 weeks ago

Cranberry Twp, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Located in the Cranberry Woods Business Park, the Pittsburgh Marriott North is Butler County's premier full service hotel. Boasting newly renovated sleeping rooms, board rooms, lobby, ballroom and restaurant renovation the hotel is sure to impress its guests and employees We want to continue our reputation for outstanding service and the best way to do that is to hire the most talented and driven individuals. If that sounds like you, you need to come see what a career with us can mean for you

Overview

*This position is primarily PM's

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

We offer our associates the following incredible benefits:
  • Highly competitive wages
  • Work life balance Bonus program for line level associates.
  • Team member travel discounts with Marriott hotels and Pyramid family of hotels
  • 401k with an employer match
  • Free associate parking
  • Free associate assistance program
  • Employer provided uniforms.
  • Employer meal program
  • Benefits after the first month of employment for full-time employees
    • Benefits offered include Medical, Dental, Vision, 401k, Life Insurance, Short and Long Term Disability and Supplemental Insurance
  • Earn paid time off on your first paycheck and start utilizing it after only 90 days of employment.
  • Ability to earn up to 1 week paid time off in your first year of employment.
  • 7 Paid Holidays a year
  • 3 Paid Sick Days after 1 year
  • No limit to the amount of paid time off hours you can rollover each year
  • PTO Cash Out options 100% employer paid Life Insurance at 1 time your annual salary.
The Front Desk Agent will:
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Requires continual standing and movement throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand and move throughout front office and continuously perform essential job functions.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.


Qualifications

High school diploma preferred.

No prior experience required. Prior hospitality experience preferred.

Must be available nights and weekends.

Marriott and Pyramid travel perks available to part time employees

  • Front Desk Agent

    1 month ago

    Cranberry Twp, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Residence Inn Cranberry [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Agent

    3 months ago

    Cranberry Twp, United States Pittsburgh Marriott North Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Agent

    3 months ago

    Cranberry Twp, United States Courtyard Pittsburgh NorthCranberry Woods Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Coordinator

    4 weeks ago

    Clinton Twp, United States Integrated Autism Centers Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and multitasking Front Desk Receptionist to join our team at Integrated Autism Center LLC.Job Summary:The Front Desk Receptionist will be responsible for providing exceptional customer service to our clients, managing the front desk operations, and ensuring a smooth and efficient...

  • Night Auditor

    2 months ago

    Cranberry Twp, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay Pittsburgh Cranb [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports as required for Food and Beverage audit; Complete the Night Audit...

  • Guest Services Rep Full

    2 months ago

    Cranberry Twp, United States Extended Stay Full time

    Extended Stay - 102 Wisconsin [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Front End Manager

    2 weeks ago

    Cranberry Twp, United States Giant Eagle Full time

    Job Summary Our Front End Team Leaders oversee all Front End, Cash Office, and Service Desk Operations. They are responsible for directing, ordering materials and supplies, and implementing initiatives to simulate growth of the business while meeting customer requirements and maximizing profits. Leaders are accountable for the operating performance of both...

  • Front Desk Coordinator

    4 weeks ago

    Egg Harbor Twp, United States Rothman Orthopaedics Full time

    Front Desk ReceptionistRothman Orthopaedics is seeking a highly skilled and organized Front Desk Receptionist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key Responsibilities:Greets patients and visitors in a prompt, courteous, and...

  • Front Desk Receptionist

    1 month ago

    Egg Harbor Twp, United States Rothman Orthopaedics Full time

    Job DetailsLevel Entry Job Location RO Egg Harbor Township - Egg Harbor Township, NJ Position Type Full Time Education Level High School Travel Percentage Up to 25% Job Shift Day Shift DescriptionRothman Orthopaedics is looking for a Front Desk Receptionist to join our Shore team! The Front Desk Receptionist greets, instructs, directs, and schedules patients...

  • Front Desk Receptionist

    3 weeks ago

    Egg Harbor Twp, United States Rothman Orthopaedics Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Receptionist to join our team at Rothman Orthopaedics. The successful candidate will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesPatient Care: Greet patients and visitors in a prompt,...

  • Night Auditor

    2 months ago

    Cranberry Twp, United States Aimbridge Hospitality Full time

    $17.00/ HRPART-TIME WITH POTENTIAL TO GO FULL-TIME 11:00 pm-7:00 am. The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 Night Auditor, Auditor, Hospitality, Audit, Night, Hotel, Accounting

  • Night Auditor

    4 months ago

    Cranberry Twp, United States Residence Inn Cranberry Full time

    Job Summary: $15.50/HR PART-TIME, WEEKEND AVAILABILITY NEEDED The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing...

  • Member Services Weekend 11a to 7:30p

    4 months ago

    Cranberry Twp, United States Planet Fitness Full time

    Benefits: Free Membership Weekly Pay Employee discounts Opportunity for advancement Paid time off Wellness resources Position: Member Services Rep - Part Time - Weekend/Afternoon We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer...

  • Member Services Weekend 11a to 7:30p

    4 weeks ago

    Cranberry Twp, United States Planet Fitness Full time

    Benefits: Free Membership Weekly Pay Employee discounts Opportunity for advancement Paid time off Wellness resources Position: Member Services Rep - Part Time - Weekend/Afternoon We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer...

  • Artificial Intelligence Engineer

    2 weeks ago

    Cranberry Twp, United States Omnicell Full time

    As a key member of our team in the role of AI Software Engineer IV , you will play a pivotal role in designing and evolving advanced AI solutions that significantly improve the experiences of our team members in Technical Support Services. Working alongside an elite team of AI and Automation Engineers, your mission will involve building, deploying, and...

  • Office Coordinator

    4 weeks ago

    Cranberry Isles, Maine, United States S.R. Snodgrass, P.C. Full time

    Job Title: Front Desk/Office CoordinatorWe are seeking a highly organized and detail-oriented Front Desk/Office Coordinator to join our team at S.R. Snodgrass, P.C. This role will be responsible for providing exceptional customer service, managing office operations, and supporting our administrative team.Key Responsibilities:Provide professional and...

  • Housekeeper Part Time Assistant

    3 weeks ago

    Cranberry Isles, Maine, United States Extended Stay Full time

    Housekeeping Role at Extended StayAs a Housekeeper at Extended Stay, you will be responsible for maintaining the cleanliness and organization of our guest rooms. This includes cleaning assigned rooms, restocking carts, and reporting any maintenance issues or lost guest property to the front desk or manager. You will also be responsible for ensuring that...

  • Housekeeper Part Time Position

    4 weeks ago

    Cranberry, United States Extended Stay Full time

    Housekeeper Job Description:As a Housekeeper at Extended Stay, you will be responsible for maintaining the cleanliness and organization of our guest rooms. Your duties will include:Key Responsibilities:Clean assigned guest rooms according to company standards and procedures.Stock housekeeping carts and cart rooms as needed.Report any maintenance issues or...

  • CHC Medical Secretary Hamlin FHC

    3 days ago

    Hamlin Twp, United States Wayne Memorial Community Health Centers Full time

    Description We are seeking a motivated, responsible Front-Desk Medical Secretary in our Hamlin Family Health Center. As a front desk Medical Secretary, you are the face of our operation, providing customer service, high-level clerical support, and assistance to medical providers. Candidates must possess superior attention to detail, and the ability to work...

  • Front Office Clerk

    3 weeks ago

    Lawrence Twp, United States School of Rock Full time

    Description: Studio Coordinator Job description The Studio Coordinator is the administrative focal point for the School of Rock, with outstanding customer service skills and the ability to juggle many tasks. Reporting to and assisting the General Manager, they help run the school and create a fantastic experience for students, parents, and prospective...