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Underwriter
2 months ago
Torrent Technologies seeks candidates for a
Flood Underwriter
opening based in Overland Park, Kalispell, or
Remote Nationwide :
What can you expect?
In conjunction with and under the supervision of the Underwriting manager, reviews, analyzes, and handles quotations, services existing book of business. Utilizes appropriate software to evaluate recommendations and determine policy approval and process all additional policy-related information
ANFI designation is preferred. If you don’t have it already you will be required to obtain your ANFI designation within the first 6 months of employment
In the first 30 days you can expect to participate in a robust training program of classroom, on-the-job, and computer-based training depending on your underwriting and flood experience
Work an 8-hour shift between our hours of operation 7 am-7 pm Monday-Friday. In this role, you can expect to service our clients and colleagues primarily via phone and chat, you must be comfortable conversing and working in a phone-based position while providing top-tier customer service
You will be joining a team of highly motivated and knowledgeable individuals ranging from Senior to Junior Underwriters
Work in a desirable location on a campus with tons of employee amenities
What is in it for you?
A company with a solid brand and clear results to match
Culture of internal mobility, collaboration, and valued partnership with HR from the business
Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution)
Flexible work opportunities for work/life balance
Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
We will count on you to:
Underwrite new submissions to ensure new policies are correct, per guidelines
Process endorsements, cancellations and reinstatements, and handle billing issues and completes policy issuance
Review all underwriting information to include applications, photographs, elevation certificates and third party internet resources to correctly underwrite the policy
Provide customer service to agents Respond to by phone support, online chat and emails and meet required production KPIs as defined by leadership
De-escalate difficult customers and bring situations to complete resolution
Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team
Actively and consistently participate in and contribute to group activities to include daily huddles, team meetings, and training opportunities
Communicate in a concise, tactful, prompt and effective manner both over the phone and by email
Maintain a positive working relationship with agents, customers, coworkers, and others
What you need to have:
High school diploma or equivalent
1+ years of insurance underwriting experience, flood experience preferred
Excellent written and verbal communication
Basic to intermediate technical knowledge of systems and procedures
Attention to detail
Basic computer knowledge and comfortable using the Microsoft suite. Microsoft Office suite, particularly Word, Excel, and Outlook
What makes you stand out?
Previous customer service experience
2+ years of Underwriting experience with ANFI designation
Experience working with underwriting methodologies and flood insurance practices along with experience working with organizational insurance procedures and policies
Time management skills along with the ability to work in a team environment
Strong interpersonal skills for interacting with team members and clients
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