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Lead CSR

2 months ago

Tinley Park, United States CoWorx Staffing Full time

Job Description: Location:

Tinley Park, Illinois CoWorx Staffing Services is hiring Lead Customer Service Representatives in the Tinley Park, IL area As a Lead you will be responsible for ensuring superior service delivery to customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach all teams in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services. Responsibilities: Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals Support the building and developing of an effective and high-performance team Maintain daily and weekly statistics for individual direct reports Analyze department results Troubleshoot operational problems Complete team reports as required Identify and analyze escalated problems and provide guidance to direct reports for resolution Serve as point of escalation for transactions requiring advanced expertise or discernment in order to resolve complex customer issues and ensure timely follow-up and customer satisfaction Desired Background/Skills: 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience Experience with Microsoft Office (Word, Excel, & Outlook) Experience in a call center environment Bilingual English/Spanish is a plus Strong customer service skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Other Information: Working at CoWorx means you are eligible to receive: Health, Dental, and Vision coverage 401(k) Disability and Life Insurance Critical Illness with Cancer Benefits Behavioral Health Accidental Insurance And more Plus, working at CoWorx always means weekly on-time paychecks, an employee referral program, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey. Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started Interested candidates please reference job code 226710 when responding to this ad.

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