Application Support Specialist

Location:

Ottawa (Downtown), ON, CA Remote Work:

No, critical onsite role

**Diversity and Inclusion** We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce. Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer. Contact accessiblecareers@bankofcanada.ca to discuss how. **Application Support Specialist** **Take a central role** The Bank of Canada has a vision to be a leading central bankdynamic, engaged and trustedcommitted to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canadas economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation. Find out more about the next steps in our . Did you know that the Bank has been recognized as one of Canadas Top Family-Friendly Employers for the fourth year in a row. Selected through Canadas Top 100 Employers competition, this special designation recognizes organizations that help their employees balance work and family obligations. **What you will do** A division of the Financial Markets Department (FMD), the Business Analysis and Systems Support (BASS) team provides business analysis and first-line business application support services to the Banks market operations and intelligence business areas, which include business clients in FMD and other departments such as Banking and Payments Department (BAP) and Financial Services (FIN), as well as the Data and Statistics Office (DSO). The team also leads the departments business continuity planning and testing activities and acts as the departments emergency response coordinator. The Application Support Specialistprovides onsite production operational support and testing to applications critical to the success of market operations at the Bank that span multiple departments. As an Application Support Specialist, you will: * combine your strong functional problem-solving skills with a keen business sense to provide first-line business application support to our users for the following applications: Findur, Securities Applications and Technology Solutions (SATS), Crown Borrowing, Bank of Canada Auction System (BCAS), Market Data Management (MDM), Settlement Balances Management System (SBMS), Market View, Bloomberg, Refinitiv Eikon. You will also deliver first-line business support to external Financial Institutions using the Banks secure remote access solution ; * coordinate and control access to the business applications and external data/information services; * log and track all user interactions from identification to close-out, as well as track and report on metrics related to operational support activities; * participate in system integration and user acceptance testing; * have the opportunity to further improve the teams ability to support our business clients by contributing and maintaining a knowledge base of business, technical and support issues; * demonstrate initiative, flexibility and agility by developing solid application and business line expertise; * participate in and lead testing of the departments business continuity plan and its interaction with other business stakeholders; * provide stand-by services to off-hour activities for the Market Data Management solution; and * play a lead role in ensuring new FMD employees have appropriate tools and information services available. **What you need to succeed** You will possess a solid understanding of support methodologies and skills in client relationship management. You are a confident communicator, both orally and in writing, who can coordinate work and communication between the BASS team and the Information Technology Services Department, service providers and other vendors. Your innovative problem-solving skills enable you to solve technical and business-related problems and determine root causes. Your knowledge of market data and information services as well as your experience conducting needs assessment and eliciting and identifying business requirements make you a strong analytical problem solver. **Nice-to-have** * knowledge of the business of FMD and the role of the Findur suite of software tools, the SATS applications and the Market Intelligence tools in supporting the business * experience working with the standard and specialized systems used in FMD * experience supporting multiple business applications simultaneously * knowledge of business analysis principles and standard methologies **Your education and experience** You will have completed post-secondary education (preferably in information technology, finance or business) andminimum of two years of relevant work experience in at least one of the following disciplines: business application support, financial markets or business analysis or n equivalent combination of education and experience may be considered **What you need to know** * Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language. * Priority will be given to Canadian citizens and permanent residents * Security level required: Secret * Relocation assistance may be provided, if required * Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. * In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually. * The official title for this position is Business Systems Support Analyst **Vaccination:** In response to the COVID-19 pandemic that was declared by the World Health Organization, the mandates issued by the federal government, and the direction provided by public health authorities, the Bank of Canada requires all new employees to be fully vaccinated prior to their start date. If you are the selected candidate, you will be asked to first attest your vaccination status at the reference stage and will then be required to submit proof of vaccination status or request accommodation for a legitimate medical, religious reason or other human rights-based grounds at the offer stage as part of the offer process. *We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.* **What you can expect from us** This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit . * Salaries are based on qualifications and experi

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