Sr. Applications Specialist

4 weeks ago


Los Angeles, United States MedPOINT Management Full time
Job DescriptionJob Description

The Sr. Applications Specialist reports directly to the Supervisor, Product Support and Operations in the Health Information Technology (HIT) department. This role must be able to manage the responsibilities and oversee the day‐to‐day IT simultaneously requests from internal and external users and is responsible for assisting with MPM internal applications and EZ‐CAP technical and project support, implementation, and testing. Duties and Responsibilities • Serve as the first point of contact for internal and external users seeking technical assistance over the phone or email for MPM internal applications and EZ‐CAP. • Run analyses of daily application processes and scheduled activities • Perform remote troubleshooting through diagnostic techniques and pertinent questions. • Monitor product performance ensuring operational quality. • Act as a technical resource to others to resolve problems, issues, errors or related. • Assist in the compilation of training material for internal utilities. • Determine the best solution based on the issue and details provided by the end-users. • Walk the end users through the problem-solving process. • Direct unresolved issues to the next level of support personnel. • Provide accurate information on IT products and services. • Record events and problems and their resolution in Track-IT and tracking log sheets. • Timely follow-up with end users to ensure issue has been resolved. • Communicate feedback or suggestions by end-users to the appropriate internal team and management. • Inform management of recurring issues . • Stay current with system information, changes, and updates. • Identify and suggest possible improvements on procedures and workflows. • Train external users on the functionality of web portal, EZ-CAP, EZ-EDI, and all other internal utilities. • Other special projects as requested by management. Minimum Job Requirements • Minimum 5 years experience with EZ-CAP, application installation, and implementation process in a health care setting preferred but not required. • Knowledge and understanding of project management tools. • Experience writing technical system requirement documents. • Strong written communication and organizational skills. Skill and Abilities • Experience in troubleshooting and remediating routine problems associated with data and/or the core IT systems to ensure high levels of user satisfaction. • Ability to prepare and interpret flowcharts, schedules, and step‐by‐step action plans. • Experience in managing calls from internal and external users for assistance and skillful at closing the loop with creating and updating pertinent documentation. • Ability to work independently with minimal direction and supervision. • Effective communicator for interpersonal relations to understand and identify project needs and overall objectives. • Strong MS Office (Word, Excel, Visio, PowerPoint) application skills required. • Demonstrates independence and participation in team projects: translating customer needs, meeting deliverables, status reporting, and managing customer relationships and expectations.



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