Consumer Contact Center Professional I-2

3 days ago

Union, United States Fifth Third Full time
Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
  • Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
  • Assist customers with payment and billing questions
  • Communicate and coordinate with internal departments as needed
  • Follow up on customer interactions
  • Perform customer identity verifications
  • Document customer Interactions with concise and detailed account notes
  • Adhere to all Dividend policies and procedures
  • Other projects and duties as assigned
MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
  • Bilingual (English/Spanish) preferred but not required
  • Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
  • At least six months recent call center experience required
  • High school graduate or equivalent
  • Able to multi-task while providing accurate, efficient and exceptional service
  • Excellent communication skills and a positive demeanor
  • Proven organizational skills and ability to prioritize
  • Experience with CRM required (salesforce preferred)
  • Analytical and data driven
  • Ability to work well independently
  • Excellent interpersonal and communication skills


Consumer Contact Center Professional I-2

LOCATIONCincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Consumer Contact Center Professional I 9:00A-6:00P MTWF/Sat 10:00A-4:00P

    6 hours ago

    Union, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's...

  • Contact Center Solutions Engineer

    5 days ago

    Union, Kentucky, United States Insight Global Full time

    About the RoleWe are seeking a highly skilled Contact Center Solutions Engineer to join our team at Insight Global. As a key member of our organization, you will play a critical role in supporting the core Contact Center applications that enable our company to deliver exceptional customer experiences.Key ResponsibilitiesPartner with our business stakeholders...

  • Credit Risk Analyst I

    4 weeks ago

    Union, United States Fifth Third Full time

    Responsible for developing analytics and reporting to assist in the identification and evaluation of all risks related to Consumer Credit (i.e. Direct, Indirect, Credit Card, and Mortgage). Identify and monitor credit quality trends in the consumer p Risk Analyst, Risk, Credit, Analyst, Evaluation, Customer Experience, Accounting, Banking

  • Consumer Banking Specialist II

    2 weeks ago

    Union, Kentucky, United States Fifth Third Full time

    Position Overview:The Consumer Banking Advisor plays a pivotal role in delivering an outstanding customer experience. This position involves engaging in solution-oriented sales of a comprehensive array of consumer and business banking products and services.Key Responsibilities:- Foster exceptional customer relationships through effective communication and...

  • Consumer Credit Risk Analyst

    2 weeks ago

    Union, Kentucky, United States Fifth Third Full time

    Position OverviewThe Consumer Credit Risk Analyst plays a crucial role in the assessment and management of risks associated with consumer lending products, including Direct Loans, Indirect Loans, Credit Cards, and Mortgages.Key ResponsibilitiesDevelop and implement analytical frameworks to evaluate risk exposure in consumer credit.Monitor and analyze credit...

  • Retail Consumer Experience Leader

    3 months ago

    Union, United States Carhartt Full time

    Position Location: Cincinnati, OH Department: Retail Store Operations Reports To: Store Leader FLSA Status: Non-Exempt (Overtime Eligible) ****Summary**** At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep rooted values are...

  • Member Experience Representative I

    6 days ago

    Union, United States Wright-Patt Credit Union Full time

    Member Experience Representative I - Full Time (35 Hours) var a 2 aconfig = a 2 aconfig || {}; a 2 aconfig.onclick = 1; Category. Member Center Network --> South. Job Location. Cincinnati, Ohio. Work Type. Standard. Position Type. Full-Time/ Regular. Representative, Experience, Processing, Banking, Business Services

  • Designer I

    1 month ago

    Union Beach, United States International Flavors and Fragrances Full time

    Job Summary A Designer Level I exhibits proven solution design ability with aptitude to continuously develop their skills and provide best in class support to IFF clients. Continues to extend knowledge of ingredients, customer bases, processes and flavor interactions in associated Category applications while developing project planning ability. A Designer...

  • Associate Director of the Writing Center, Nancy Thompson Learning Commons

    2 months ago

    Union, United States InsideHigherEd Full time

    External Applicant InstructionsPlease upload your resume/CV for automatic population of information to your Kean application.Your contact information, work experience and education will be automatically filled in. Please review all fields – you will need to verify that the data is accurate.In the “My Experience” section, you will find a resume/CV...

  • Customer Solutions Advocate

    3 weeks ago

    Union, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and...

  • Call Center Representative Dispatch Center

    2 months ago

    Union, United States University of Cincinnati Health Full time

    Location: UC Business Center. Department: Call Center. Hours: 40 Hours/ Week. Shift: Second Shift 2 p-10 p At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and r Call Center, Dispatch, Representative, Safety Manager, Public Safety, Technology, Healthcare

  • Designer I

    2 weeks ago

    Union Beach, United States International Flavors and Fragrances Full time

    Job Summary A Designer Level I exhibits proven solution design ability with aptitude to continuously develop their skills and provide best in class support to IFF clients. Continues to extend knowledge of ingredients, customer bases, processes and flavor interactions in associated Category applications while developing project planning ability. A Designer...

  • Personal Banker opportunities l

    12 hours ago

    Union, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations...

  • Personal Banker

    4 weeks ago

    Union, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations...

  • Patient Centered Healthcare Home Nurse Care Manager RN

    2 weeks ago

    Union, United States Compass Health Network Full time

    Due to rapid expansion in all of our clinics, we are offering up to $4,000 sign on bonus*. We are eager to be able to continue to serve clients in our service areas and need you to make this happen! The Nurse Care Manager is part of the person-centered integrated care team and provides direct clinical and medical services to persons enrolled in the Health...

  • Teacher 2, 12 Months, Kean Child Care and Development Center Grant Funded

    2 weeks ago

    Union, NJ, United States Kean University Full time

    External Applicant InstructionsPlease upload your resume/CV for automatic population of information to your Kean application.Your contact information, work experience and education will be automatically filled in. Please review all fields - you will need to verify that the data is accurate.In the "My Experience" section, you will find a resume/CV upload...

  • Level I Technical Support Specialist

    2 weeks ago

    Union, United States Clubessential Full time

    ** Level I Technical Support Specialist** **Job Category****:** Client Support **Requisition Number****:** LEVEL001198 Showing 1 location **Job Details** **Description** Clubessential provides cloud-based software solutions to the private club markets and is an Inc. 5000 fastest growing company. We are financially backed by Battery Ventures, a top-tier...

  • National Financial Solutions Advisor I

    1 month ago

    Union Valley, Texas, United States Bank of America Full time

    Job Description:At Bank of America, we re creating real, meaningful relationships with individuals and businesses across the country. Each day, we connect with 67 million clients through a growing specialist workforce and our world-class digital platform. With each relationship and connection, we are looking to provide care and guidance for our clients when...

  • Project Surveyor I

    19 hours ago

    Union, Kentucky, United States GTECH Corporation Full time

    About the RoleGTECH Corporation is seeking a highly skilled Project Surveyor I to join their team of professionals in the field of land development and engineering. As a Project Surveyor I, you will be responsible for leading survey projects, including technical CAD and data analysis, while also serving as a liaison between field surveyors, office staff, and...

  • Physical Therapist

    7 days ago

    Union Gap, United States Parkside Nursing & Rehabilitation Center Full time

    About Parkside Nursing & Rehabilitation CenterWe are a leading provider of skilled nursing and post-acute rehabilitation services, dedicated to delivering high-quality care to our patients. Our team of compassionate and dedicated professionals is committed to helping our patients achieve their goals and maximize their potential.Our MissionAt Parkside Nursing...