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Retail Consumer Experience Leader

5 months ago

Union, United States Carhartt Full time

Position Location: Cincinnati, OH

Department: Retail Store Operations

Reports To: Store Leader

FLSA Status: Non-Exempt (Overtime Eligible)

****Summary****

At Carhartt, it is our mission to build rugged products that serve and protect hardworking people. Our Direct to Consumer retail team offers the ultimate experience of the brand; our deep rooted values are tangible and exemplified in all we do. Our associates embody the core values and heritage on which our brand was founded: we are inspired by hardworking people, we respect our history while walking bravely into the future, and we strive to do the right thing by working with honesty and integrity.

****Responsibilities****

* Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.

* Support the Store Leaders with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards

* Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each and every day.

* Support Store Leaders with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.

* Support the Store Leaders with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.

* Communicate with Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc

* Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.

* Assist the Store Leaders with external partnerships and event promotions for the benefit of the store.

* Support execution of community engagement events.

* Engage with local community and support the Store Leaders with bringing forth ideas to continue to grow brand awareness.

* Assist the Store Leaders with recruiting and identifying potential talent for Brand Ambassador positions.

* Ownership of individual development and professional growth.

****Education****

* High School Diploma or GED Equivalent

* Bachelor's Degree Preferred

****Required Skills and Experience****

* 1 year of supervisory experience in a retail environment preferred.

* Sales, customer service, merchandising, inventory control, and loss prevention.

* Knowledge in staffing, coaching, counseling, training and development.

* Excellent organization, prioritization and communication skills.

* Exceptional team and collaboration skills.

* PC Skills: POS Systems and Microsoft Office