Front Desk Coordinator I

2 months ago

Orange Park, United States IVX Health Full time
Job Details

Job Location
Gainesville Infusion Center - Gainesville, FL

Position Type
Full Time

Education Level
High School Diploma / GED

Travel Percentage
No Travel Required

Job Shift
Monday - Friday, regular business hours

Job Category
Admin - Clerical

Description

Are you ready to make an impact in our patients' healthcare journeys right from the very start? IVX Health is actively recruiting a Healthcare Front Desk Coordinator to join our team We are currently seeking a highly qualified, candidate with a strong healthcare background, advanced technological skills, self-motivation, and a capacity for rapid learning. Above all else, we are seeking a front desk coordinator who embodies exceptional customer service skills, with a dedicated focus on enriching the patient experience.

ABOUT US

IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE

The Front Desk Coordinator is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers, both locally and regionally. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.

This position is considered Full Time working Monday to Friday from 8 AM - 5PM with some Saturdays as needed for coverage. This position will be supporting our Ocala and Gainesville Infusion Centers.

RESPONSIBILITIES
  • Answers telephones and directs calls to appropriate staff, ensuring high-quality service for internal and external customers.
  • Serves as the first point of contact for patient concerns, questions, and customer service inquiries.
  • Greets patients and answers phones in a professional and friendly manner.
  • Schedules and reschedules patient appointments according to scheduling guidelines.
  • Ensures authorizations have been obtained prior to patient visits.
  • Follows up with patients for necessary appointments via phone, text, and email.
  • Performs applicable check-in tasks, including but not limited to:
    • Updating demographic information in the system as needed.
    • Verifying patients' insurance if applicable.
    • Obtaining copies of patient identification and outside records.
  • Maintains patient records and files.
  • Answers questions about the practice and its services.
  • Collects copayments, coinsurance, and self-payments; documents payments in the practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
  • Completes end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
  • Coordinates patient flow through the front desk; communicates with clinical staff to optimize clinical efficiency and patient safety.
  • Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to corporate headquarters.
  • Maintains and orders center supplies, food, and drinks; assures all items ordered are received and follows up on incomplete orders.
  • Maintains the front desk area, including keeping the reception area clean and organized.
  • Provides administrative support to the local market.
  • Performs other general administrative duties as needed or assigned.
  • Works at multiple facilities within a designated market or region as needed
BENEFITS
At IVX Health, we value our team members and offer comprehensive benefits to support their wellbeing. Join us and take advantage of:
  • Medical, Dental, and Vision Insurance: Includes prescription drug coverage and telemedicine services.
  • Flexible Savings Options: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
  • Supplemental Health Protection: Coverage for Accident, Critical Illness, and Hospital Indemnity.
  • Dependent Care FSA: Use pre-tax dollars for eligible dependent care expenses.
  • Disability Coverage: Voluntary short-term and long-term options.
  • Fertility and Family Benefits: Resources and support through our partnership with Carrot.
  • Life and AD&D Insurance: Life insurance and accidental death and dismemberment coverage.
  • Counseling Services: Free resources for emotional, physical, and financial wellbeing.
  • Education Assistance: Tuition reimbursement and certification support.
  • CEU Library: Access to our Continuing Education Unit library.
  • Charitable Giving and Volunteer PTO: Charitable giving match and volunteer PTO program.
  • Employee Referral Bonus: Earn a bonus by referring talented individuals.
  • 401(k) Plan with Company Match: Save for your future with our company-matched 401(k) plan.
Note: Please be aware that the benefits described above may vary for Full Time, Part Time, and PRN employees. Please consult your HR representative for details on eligibility and coverage.

Qualifications

ESSENTIAL COMPETENCIES AND SKILLS
  • Professionalism - Ability to maintain a professional and positive attitude.
  • Effective Communication - Demonstrates the ability to actively listen, express oneself clearly in interactions with others, and convey information effectively.
  • Customer Service Oriented - Ability to anticipate, recognize, and meet the needs of both internal and external customers, including patients and referring providers' offices.
  • Collaboration - Ability to work independently and as part of a team.
  • Quick Learning Agility - Ability to learn to perform healthcare front desk tasks with proficiency, as defined by ease, speed, and accuracy of performance, including but not limited to:
    • Administrative and clerical procedures such as patient scheduling, phones, and supply ordering.
    • Medical terminology.
    • Reading and reviewing insurance plan information and knowledge of insurance portals.
    • Utilizing Electronic Health Records (EHR) systems, Practice Management platforms, and other software programs.
  • Multitasking - Ability to handle multiple tasks and patients simultaneously in a fast-paced healthcare environment, understanding that patients physically present take priority.
  • Attention to Detail - This role requires the ability to see and pay careful attention to details to be thorough and accurate in completing work tasks.
  • Intermediate Computer Proficiency - Knowledge and ability to use standard office software applications including but not limited to Internet, Outlook, and Microsoft Office.
  • Dependability - This role requires the ability to be reliable, responsible, and dependable for our patients, providers, and colleagues.
  • Integrity and Confidentiality - Demonstrates the ability to adhere to honest ethical healthcare and business practices, including abiding by HIPAA guidelines and respecting patients' privacy.
REQUIRED EDUCATION AND EXPERIENCE
  • High School Diploma or GED
  • 1 - 2 years of experience in a front desk or administrative role, preferably in a healthcare setting (not required)


EEO STATEMENT

IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

  • Front Desk Coordinator

    3 weeks ago

    Orange Park, Florida, United States IVX Health Full time

    About IVX HealthIVX Health is a national provider of infusion and injection therapy for patients with complex chronic conditions. We are committed to delivering exceptional patient care and experiences.Job SummaryWe are seeking a highly skilled Front Desk Coordinator to join our team. This role is responsible for providing administrative and clerical support...

  • Front Desk Coordinator

    7 days ago

    Orange, California, United States Restaurant Depot Full time

    At Restaurant Depot, we're seeking a skilled Front Desk Coordinator to join our team. As a key member of our administrative staff, you'll be responsible for:Key Responsibilities:Answering telephone calls and directing callers to the appropriate associateGreeting and directing visitorsConfirming membership and issuing temporary membership cardsProcessing new...

  • Front Desk Coordinator

    1 month ago

    Tinley Park, Illinois, United States Joyful Smiles Pediatric Dentistry Full time

    Job OpportunityWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at Joyful Smiles Pediatric Dentistry.Job ResponsibilitiesFront Desk Operations: Manage the front desk, greet patients, and handle phone calls in a professional and courteous manner.Scheduling and Appointments: Coordinate patient appointments, manage...

  • Front Desk Coordinator

    4 weeks ago

    Allison Park, Pennsylvania, United States Integrative Staffing Group Job Board Full time

    Job OpportunityWe are seeking a highly motivated and organized Front Desk Receptionist to join our team at Integrative Staffing Group Job Board. As a Front Desk Receptionist, you will be responsible for providing administrative support, assisting with customer service tasks, and utilizing computer skills to maintain and update records.Key...

  • Front Desk Coordinator

    1 month ago

    Allison Park, Pennsylvania, United States Integrative Staffing Group Job Board Full time

    Job OpportunityWe are seeking a highly motivated and organized Front Desk Receptionist to join our team at Integrative Staffing Group Job Board. As a Front Desk Receptionist, you will be responsible for providing administrative support, assisting with customer service tasks, and maintaining accurate records.Key Responsibilities:Provide administrative...

  • Front Desk Coordinator

    4 weeks ago

    Tinley Park, Illinois, United States Joyful Smiles Pediatric Dentistry Full time

    Job Title: Front Desk CoordinatorWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Joyful Smiles Pediatric Dentistry.Job Responsibilities:Perform all check-in and check-out tasks, ensuring a smooth and efficient patient experience.Manage online and phone appointments, ensuring accurate scheduling and timely...

  • Urology Front Desk Coordinator

    2 weeks ago

    Evergreen Park, Illinois, United States Associated Urological Specialists LLC Full time

    Job Summary:The Urology Front Desk Coordinator is responsible for providing exceptional patient care and administrative support in a fast-paced medical office setting. Key responsibilities include answering phone calls, greeting patients and visitors, and scheduling appointments in a timely and professional manner. Additionally, the Front Desk Coordinator...

  • Front Desk Coordinator

    4 days ago

    Elkins Park, United States Jobot Full time

    Temporary Contract / Great Health Benefits This Jobot Consulting Job is hosted by: Billy Mewton Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $24 - $27 per hour A bit about us: The Front Desk Coordinator will serve as the first point of contact for all visitors and employees, providing excellent customer...

  • Front Desk Coordinator

    1 week ago

    Evergreen Park, Illinois, United States Nephrology Associates of Northern Illinois and Indiana (NANI) Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Front Desk Coordinator to join our team at Nephrology Associates of Northern Illinois and Indiana (NANI).As a Front Desk Coordinator, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment. Your primary duties will...

  • Front Desk Associate

    1 week ago

    Orange Park, United States Concord Hospitality Full time

    Front Desk & Guest CareWoodspring Suites Orange Park FL We are looking for people that have a passion for excellent customer care! Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff.Your role is key to the overall quality of a guest's stay.Your keen sense of being proactive,...

  • Dermatology Front Desk Coordinator

    2 weeks ago

    Tinley Park, Illinois, United States Dermatology Associates Full time

    Job OpportunityWe are seeking a highly skilled and organized Front Desk Coordinator to join our team at Dermatology Associates. As a Front Desk Coordinator, you will be the first point of contact for patients, providing exceptional customer service and ensuring a smooth experience for all visitors.Main ResponsibilitiesRegister patients for their visit,...

  • Front Desk Coordinator

    2 weeks ago

    Florham Park, New Jersey, United States Northwestern Mutual Full time

    {"title": "Front Desk Receptionist and Office Coordinator", "description": "About UsAt Northwestern Mutual, we've been helping our clients achieve their financial goals for over 160 years. Our comprehensive financial planning and innovative products empower our clients to live their best lives.We combine the expertise of our financial professionals with...

  • Front Desk Representative

    2 weeks ago

    Orange, California, United States Spire Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesDeliver outstanding service to...

  • Dermatology Front Desk Coordinator Position

    2 weeks ago

    Tinley Park, Illinois, United States Dermatology Associates Full time

    Job TitleDermatology Front Desk Coordinator PositionJob DescriptionWe are seeking a knowledgeable and organized individual to join our team as a Front Desk Coordinator for our dermatology practice. As a key member of our front office team, you will be the first point of contact for patients and will play a vital role in ensuring a positive and efficient...

  • Front Desk Receptionist

    1 month ago

    Park City, Utah, United States Kelly Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly organized and customer-focused Front Desk Receptionist to join our team at Kelly. As a Front Desk Receptionist, you will be the first point of contact for students, families, and staff, providing exceptional customer service and ensuring a smooth and efficient experience.Responsibilities:Provide a...

  • Front Desk Representative

    4 weeks ago

    Orange, California, United States Spire Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Spire Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Deliver...

  • Front Desk Coordinator

    1 month ago

    New Hyde Park, New York, United States Accelerated Global Solutions (AGS) Full time

    We are seeking a highly organized and detail-oriented Front Desk Receptionist / Administrative Assistant to join our team at Accelerated Global Solutions (AGS) in New Hyde Park, NY.This role plays a crucial part in creating a welcoming environment for clients and visitors while providing essential administrative support to ensure the smooth operation of our...

  • Front Desk Coordinator

    2 weeks ago

    Tinley Park, Illinois, United States ROYAL HOME HEALTH SERVICES, INC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Royal Home Health Services, Inc.The ideal candidate will have excellent communication skills, be able to multitask, and maintain a professional demeanor in a fast-paced environment.Key Responsibilities:Greets visitors and obtains necessary information,...

  • Front Desk

    2 days ago

    West Orange, United States Mountain Surgery Center Full time

    The Mountain Surgery Center Team is growing and seeking a qualified front desk/ Surgery and Transportation Scheduler with medical office experience. Apply today!A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.*Applicant should have:* * A team-player attitude *...

  • Front Desk

    3 days ago

    West Orange, United States Mountain Surgery Center Full time

    The Mountain Surgery Center Team is growing and seeking a qualified front desk/ Surgery and Transportation Scheduler with medical office experience. Apply today!*Applicant should have:** A team-player attitude* Knowledge of medical terminology* Organizational skills* Answering Phone* Scheduler will constantly communicate with patients, physicians, and the...