Associate Product Manager, Consumer Data

1 week ago

Mahwah, United States Volvo Cars Full time

At Volvo Cars, we are dedicated to pushing the boundaries of automotive innovation. We believe that data is at the heart of transforming our customers' experience, and we're looking for a Product Owner of Consumer Data & Profiles to join our team. In this role, you will be a key player in harnessing the power of data to understand our customers and build relationships. If you have a passion for data, analytics, and technology this is an exciting opportunity to make a significant impact.

Job Summary:

You will play a vital role in driving the digital transformation of Volvo Cars USA. Collaborating closely with cross-functional teams, you'll shape the movement, storage, and utilization of data for impactful initiatives that redefine the automotive industry. Your insights will directly contribute to a superior experience for our valued customers.

Primary Responsibilities:

Build knowledge of customer data to support varied technology projects. Take a consulting approach to work with Marketing and varied other departments to enable customer data for commercial purposes. Take a consulting approach to work with the Customer Experience department to enhance and coordinate the customer follow up process between Retailers and Customer Care. Collaborate across multiple stakeholders to support the above and/or new use cases and document requirements. Lead implementation of updated technology to support the above and/or new use cases. Work with third-party vendors as applicable. Collaborate inclusively with multiple stakeholders to build business requirements for technical solutions. Become the go-to person for customer data knowledge within the company.

Key Competencies/Abilities:

Possess a bachelor's degree in a technical or business-related field. Bring at least 3 years of business analysis experience, consulting, or digital product experience. Familiarity with Customer 360 applications, CDP's, Marketing Technology, and/or customer dashboards. Communicate proactively through written and verbal updates on project progress and potential roadblocks. Demonstrate strong process orientation, attention to detail, and excellent follow-through skills. Self-starter who can think creatively and outside the box. Thrive in an adaptable environment, comfortably navigating evolving business scenarios and priorities. Bonus points for experience in the following areas: Automotive industry exposure. Working in Agile-based project development. o Background in data science.

Why Join Us:

At Volvo Cars USA, we celebrate diversity and recognize the value that different perspectives bring to our team.

We foster a collaborative and inclusive culture where everyone's contributions are valued and respected. By joining us, you'll be a part of a progressive team driving innovation in the automotive industry, where your unique skills and experiences will make a real impact.

We encourage all qualified candidates, regardless of gender, to apply and be part of our mission to redefine the future of mobility. #J-18808-Ljbffr

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