School Operations Manager
4 weeks ago
ROLE TITLE: School Operations ManagerTEAM: Pre-ServiceLOCATION: New YorkWHAT YOU'LL DOThe School Operations Manager (SOM), plays a critical role in making summer training a "mountaintop" moment by largely managing the school site where corps members are completing their Practicum portion of Pre-Service. Additionally, they contribute to upholding systems that allow for seamless operations within their regional community and equip corps members with the information and resources they need to navigate their experience. During the Spring, SOMs will complete virtual training (both synchronous and asynchronous) to prepare for the role, which will begin at the start of the wave of Pre-Service that their respective region is following. SOMs will be managed by the Pre-Service Lead in the region they work with. WHAT YOU'LL BE RESPONSIBLE FORSpring Training Internalize and develop a deep understanding of the systems you'll execute on in the summerComplete the required synchronous and asynchronous training for your roleEngage in regular synchronous, virtual training experiences with your manager and other staff members in operation roles starting the week of April 22nd, including 1:1 check-ins and role-specific meetingsBegin performing regional functions and execute to-do's in all digital platformsProactively build relationships with other staff members and corps members to understand and shape the summer experienceCorps Member Training and PracticumOwn on-the-ground school site logistics on behalf of TFA, inclusive of liaising with school site's operational staff, owning physical set up and take down at the school site, maintaining visitor systems, maintaining temporary "TFA HQ" office, managing printing/printer access, and contributing to operations for school site initiatives (meal delivery, bus loading, etc.)Assist with rostering and student lists at school site as neededSupport attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting resolving CM attendance issuesSupport CM communications, particularly during Practicum phase of Pre-Service, by supporting regional operationsContribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels, sending logistical reminders, and contributing to daily announcementsSupport CM user experience in Pre-Service platforms and systems, assisting with operational and technical needsSupport in-person accommodations for CMs as neededSupport regional/cohort operations as neededA WEEK IN THE LIFEOver the course of any week, the Operations Manager will spend time: Leading the in-person, on-the-ground operations at the school sitePartnering with a team of TFA and seasonal staff executing on Pre-ServiceSupporting ongoing Pre-Service operational needs (attendance, communications, systems integrity) for their cohort of CMs and colleaguesRecognizing and interrupting the ways systemic oppression and white supremacy manifest in interpersonal and group interactionsA commitment to explicitly naming and interrupting racism and classism in all of its manifestationsYOUR EXPERIENCEYour areas of knowledge and expertise that matter most for this role (minimum qualifications)Bachelor's Degree RequiredOne or more years of teaching or Pre-Service experience preferredProactive Learning and Adaptation: Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to new challenges and systems with agilityEffective Communication and Relationship Building: Strong oral and written communication skills, with a focus on building relationships and enhancing the Practicum experience for staff and CMsStrategic Organizational and Time Management: Exceptional organizational skills, proficient in managing school site logistics and operational tasks in a fast-paced environmentCustomer Service and Support Orientation: Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness.Operational and Technical Proficiency: Comfortable managing operational needs and leveraging technology to ensure smooth functioning of the school site and its systemsInnovative Problem-Solving and Initiative: Ability to creatively and proactively solve complex problems, especially in managing school site operations and addressing unforeseen challengesCollaborative Teamwork and Inclusivity: Experience in fostering a collaborative and inclusive environment, working effectively with diverse teams to support regional and cohort needsData-Driven and Analytical Approach: Skillful in using data and analytics to inform operational decisions and strategies, ensuring an efficient and effective learning environmentBONUS (preferred qualifications) Previous Pre-Service, VSTT, or Institute experience strongly preferred, but not required.YOUR FUTURE TEAMOur Pre-Service training team will prepare teachers to provide students with a high-quality education, and to pursue a lifetime commitment to advancing educational equity and excellence. Learning will be focused on concepts that sit at the heart of our work, including culturally relevant pedagogy, anti-racist teacher leadership, universal design for learning, and social emotional learning. The team will also consist of Operations Specialists, School Directors, and Leadership Development Coaches.YOUR COMPENSATIONThe School Operations Manager role is compensated $20.04 per hour throughout the entire commitment. Compensation for all Pre-Service positions is competitive and determined based on role responsibilities. DURATIONPart-time Staff Training for the School Operations Manager begins April 22, 2024 with ongoing check-ins with their summer manager throughout the spring. Check out the Pre-Service Start Wave and Practicum timelines here.
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