Service Coordinator

4 days ago

Kailua Kona, United States Hawthorne Machinery Co. Full time

Overview:

We Build Better Communities

Be Part of the Hawthorne Difference

Hawthorne Cat is a family-owned company that has led its markets for over 60 years in the sale, rental, and servicing of construction machinery and power generation equipment for industries on which our communities depend like agriculture, construction, marine, and government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision of Building Better Communities with our Customers and our values of Passion, Respect, Integrity, Dedication and Excellence (PRIDE).

If you are looking to build your future with an established, thriving company with countless opportunities for growth and advancement, youve come to the right place At Hawthorne Cat, were always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our people are our most valuable asset. Thats why at Hawthorne Cat we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Service Coordinator position

Here is some of what youll do

POSITION SUMMARY: Under the direction of the Service Supervisor, the Service Coordinator manages all revenue, warranty, and internal service work orders. The Service Coordinator assists the Service Supervisorin job closing by interpreting service reports and ensuring appropriate entries are mad on completed jobs prior to billing. The Service Coordinator performs a wide variety of clerical and administrative duties pertaining to shop operation and work order control. The Service Coordinator is knowledgeable in all standard and extended warranty programs and works with the Sales Department or other dealers to determine the type of coverage at the time of job opening. The Service Coordinator assists the Service Supervisor in keeping customers informed on job status or changes in job status.

Responsibilities:

ESSENTIAL FUNCTIONS:

  1. Directs activities of the Service Clerk or additional clerical assistants who may be assigned.
  2. Reconciliation of the mechanic's computer time card with payroll time attendance record.
  3. Opens all work orders for repair jobs, files documents in appropriate job jackets, and prior to closing all completed jobs, and checks for errors.
  4. Orders supplies needed for repair jobs and shop use and issues purchase orders to the vendors involved.
  5. Assists with answering incoming telephone calls.
  6. Distributes all Service Department's incoming and outgoing mail.
  7. Reviews shop requisitions written by Parts Department.
  8. Files all Service department literature, correspondence and history files.
  9. Issues purchase orders to authorized shop personnel for the purchase of supplies.
  10. Obtains credit approval for revenue work orders as required.
  11. Coordinate with the Service Manager and Service Supervisor on status of jobs in process in order to keep the Work-In-Progress at a manageable level.
  12. Ensure timely submission of service reports by mechanics for all jobs on the Sims reporting system. Obtain Sims reports to authenticate warranty coverage on equipment sold by other dealers.
  13. Works with warranty writers and administrator to process and submit Caterpillar warranty claims for reimbursement.
  14. Upon request, keeps the Service Manager currently informed on the process of quoted and flat rate jobs.
  15. Coordinates with the Customer/Service departments and schedules pickups and delivery for equipment.
  16. Coordinates with the Service Managers and prepare work schedule for mechanics.
  17. Reviews Caterpillar service letters pertaining to safety modifications, PSP's or PIP's. Determines units located on Oahu, which require critical improvements, see that work orders are opened and initiate parts procurement.
  18. Coordinate with the Service Managers and contact customers to schedule contract maintenance or performance of PSP's or PIP's.
  19. Assists in preparation of quotations, facsimile invoices, reports and other documents.
  20. Oversees maintenance of vacation and sick leave records for service employees.
  21. As required, researches customer's complaints to determine if discrepancies exist and assists Service Managers in resolution of disputes. Processes any adjustments or corrections as directed by the Service Manager.
  22. Assists Service Managers in administration of Hawthorne Pacific Corp.'s safety, credit, housekeeping and other rules, policies and procedures.
  23. Keeps the Service Managers currently informed on all matters of managerial importance.
  24. Performs other Service Department's duties as required.
  25. Assist manager to ensure departmental key metrics are monitored and sustained.
  26. Assist manager in identifying areas of training that are needed for support staff (technicians).


Qualifications:

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

  1. Must have a minimum of five years in a service shop environment.
  2. Supervisory skills and experience preferred.
  3. Must have a high school diploma or equivalent.
  4. PC skills required.
  5. Must have a valid Drivers License and good driving record.
  6. Must have customer service experience and be diplomatic and courteous with great attention to detail.

PHYSICAL DEMANDS:

  1. Walking: Moves about on foot often through uneven terrain, up and down stairs.
  2. Handling: Seizes objects, works with hands.
  3. Lifting: Raises or lowers miscellaneous equipment parts, tools, and other items; up to 30 lbs.
  4. Reaching: Extends hands and arms in any direction.
  5. Stooping: Bends body downward and forward by bending at knees or waist.
  6. Standing: Remains in standing position, if required to perform various functions of the job.
  7. Vision: Reads spec sheets, invoices, parts books & service manuals, and reports on the computer.
  8. Talking: Communicates by radio, phone and in person.
  9. Sitting: Sits at desk and in vehicle for extended periods.

ENVIRONMENTAL:

  1. Noise: Works in conditions with constant or intermittent noise.
  2. Temp/Weather: Works in both an office and outdoor environment.

Heres what we Offer

  • Competitive Compensation
  • A great work environment and culture
  • Career growth and advancement opportunities
  • Training
  • Medical, Dental and Vision plans
  • Medical Video Appointments available
  • Health Savings Account available
  • Paid Time Off (PTO) Pay
  • 401(k) Plan + Company Matching
  • Health and Dependent Care Flexible Spending Accounts
  • Life & Accident Insurance
  • Employee Assistance Programs
  • Legal Plan
  • Travel Assistance Plan
  • Wellness Programs
  • Referral Bonus Program
  • Longevity Bonus Program
  • Recognition Programs and much more
  • Hawthorne CAT discounts
  • Boot Reimbursement
  • Tuition Reimbursement
  • Company-Supplied Uniforms
  • Advanced Technical Training
  • Estimated Compensation $20.00-$25.00 per hour

Interested in joining the Hawthorne team? Check out our current available positions at:

www.hawthornecat.com/careers

ACCOMMODATIONS: Reasonable accommodations for essential functions of the position will be considered.

Hawthorne Cat is an Equal Employment Opportunity/Affirmative Action Employer. M/F/V/D

Hawthorne Cat Participates in E-Verify.

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