Physician Liaison

1 month ago

Dallas, United States Scottish Rite for Children Full time

Our patients are our number one priority We're committed to giving children back their childhoodJob Posting Title: Physician Liaison -Tarrant County/West TexasLocation: Dallas - HospitalAdditional Posting Details: Monday - Friday8:00am - 5:00pm (In the field 4 days per week including day trips to surrounding areas)Candidates will ideally be based in the Ft. Worth area.Occasional in-person meetings at our Dallas and Frisco campuses will be required.Overnight travel will be required averaging 2-4 nights a month.Job Description: The primary role of the physician liaison is to identify, cultivate and maintain new and existing referring relationships with provider groups in the assigned territory. This role is responsible for providing a high level of customer service by presenting information on our services and facilities, while identifying obstacles to business growth. The individual will be accountable for onboarding new physicians by implementing successful business development strategies to support and grow physician practices throughout all campuses at Scottish Rite for Children. Collaboration with our leadership team is essential to ensure growth priorities are in line with the vision and strategic goals of the organization.Duties/Responsibilities Serve as an organization liaison for referral sources, developing relationships through face-to-face visits with physicians, advanced practice practitioners, nurses, referral coordinators, practice managers, physical therapists, athletic trainers and medical staff from practices in the fields of pediatrics, family medicine, urgent care, emergency medicine, physical therapy and orthopedics.Excel in relationship building skills and be able to authentically translate a lead into a reliable referral source through the appropriate and genuine Scottish Rite for Children approach, including follow-through, as well as ongoing custom relationship management and support.Show referral growth results year over year tied to outreach efforts within territory, practices and physicians.Interpret current physician referral patterns utilizing existing reporting tools and market intelligence to assess opportunities for strategic growth within the service area. Coordinate and manage regular meetings with the leadership team to review data and discuss current and future growth strategies. Ultimately the liaison is responsible for identifying and executing the tactics that are most effective in growing appropriate referrals to the organization.Collaborate with strategy and planning team to help identify market insights and growth strategy based on internal and external referral data.Develop results-oriented outreach plans and serve as point person to see plan through to fruition. From development to execution stages, liaison will report on progress and update/adjust plans as new learnings and developments arise in addition to keeping the plan, deliverables, and responsible staff members on track for the projected timeline - all while keeping the desired outcomes as the main focus.In addition to possessing excellent follow-up skills that are required to enhance customer satisfaction and strengthen relationships with referral sources, liaison must have active listening skills and work to understand the current perception of our services, while identifying physician needs and concerns to forge the best possible experience for referring providers.Frequent issue resolution for referring providers in the assigned territory is required. Liaison will work collaboratively with service line directors and leadership team to resolve issues and improve processes when needed. Must have the ability to recognize acute problems and know how to coordinate effectively in a large organization in order to receive a timely solution.Onboard new physicians by introducing them to providers, coordinating in person or virtual introductions, lectures or other speaking opportunities.Support events as needed, specifically intended to nurture referral relationships and enhance faculty and hospital reputation. This will include some health fairs and health conferences with some limited weekend time commitments.Collaborate with the internal marketing/communications team to help identify materials needed for outreach and keep them up to date.Collaborate with all internal departments at both campuses, including patient access, ambulatory care, financial services, family services, orthopedics, sports medicine, fracture, rheumatology, neurology, therapy services and dyslexia.Maintain detailed activity reports and updated contact lists for assigned territory in CRM tool by documenting each provider and external staff interaction and measuring key activities and impacts.Communicate in a manner that supports the organization's vision, mission and values.Other duties as described.Required Skills/Abilities Bachelor's Degree required.Experience working with community-based physicians and demonstrates the ability to develop trusting relationships with physicians.Valid driver's license and access to a personal vehicle.

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