Associate Account Manager

3 weeks ago

Roswell, United States Office Images Full time

Basic FunctionWorks closely with an Account Manager to manage customer relationship from project inception through closeout for multiple accounts. Responsible for RFP/Bid response, all project and daily work order activities, driving new business opportunities through cross-selling products and services, and full customer satisfaction. In conjunction with the AM, directly accountable for retention and growth of customer accounts.Specific Responsibilities and Duties Customer/Account Servicing Supports/assists the Account Manager, who is the single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account; is responsible for account team's performance, including all marketing and operational decisions made by team membersProvides timely response to customer's requests for products, services and/or informationMaintains comprehensive understanding of customer's needs, corporate goals, business practices and satisfaction/performance criteriaIs responsible for on-going relationships with client personnel and client third parties (contractors, A&D firms, etc.)Provides frequent and regular status reports to customer regarding project and work order statusAttends project and account meetings as necessarySales Order ManagementDevelop typicals, layouts, and product specifications in conjunction with internal project services and outside parties, including furniture manufacturers, sales reps, and A&D firmsProvides presentation and explanation to customer of products and servicesIntroducing new products and services to grow and expand businessMaintains project budget and guarantees business profitability through accurate costs and sell amounts for all product and services based on contract pricing, gross margin guidelines, and established service pricingProduces timely, detailed, and accurate project quotes to customerEnsures documentation standards are maintained for all account activities; ensures dealership process and procedures are followedProject & Work Order ManagementOversees all customer projects and work orders, ensuring standards of performance are metManages and coordinates dealer team for implementation of customer orders and service requests including designers, project managers, installation managers, customer representatives/project coordinators, installation crews, etc.Reviews work plans, schedules, and logistics established for customer's projectsCoordinates with client third partiesEnsures timely invoicing and project closeout; assists with collecting account payables for completed projectsRequirementsPosition Requirements (Required Knowledge and Skills)Personal Initiative and TeamworkCustomer FocusedKnowledge of budgeting and basic business financialsHigh level of communication and interpersonal skillsDesign (A&D or Dealership) background preferredLeadership/project management experiencePurchasing/negotiating skillsProblem solving skillsMicrosoft Office: Outlook, Word, Excel, PowerpointAbility to travel if neededBachelor's degree in business, design, or experience in relevant fieldProject Spec, Team Design preferred

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