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Customer Experience Expert

3 months ago

Durham, United States JD Service Now Full time
Customer Experience Superstar Needed

Are you a friendly, organized, and goal-driven individual who thrives in a fast-paced environment? Do you love helping people and making a positive impact with every interaction? If so, we want you to join our team as a Customer Experience Expert

Who We Are: We are a local, family owned, Plumbing, HVAC, and Electrical company who pride ourselves on our great customer service. Through our 3 core values of Be Better Today Than Yesterday, Take Great Care, and Stand for Something, we hire the best people and know that in order to have happy customers we need happy team members. We are looking for people who want a home and a second family, where daily you are making a difference.

The Role: If you're passionate about helping others and being of service, then you've found the opportunity you're looking for As our Customer Experience Expert, your role is to help others solve their challenges with an attitude that creates a "just say yes" experience and brightens people's day. You'll be the voice of our company-turning incoming calls into booked service appointments and ensuring every customer is left with a smile

What You'll Do:
  • Convert incoming calls into scheduled service appointments.
  • Deliver clear, engaging, and personable calls.
  • Respond to customer needs, resolve issues, and foster repeat business.
  • Maintain and update customer records accurately.
  • Adhere to our customer complaint resolution plan to keep clients happy.
  • Participate in training and outbound call initiatives to boost your success.
What You Bring:
  • A proven track record in customer service.
  • Excellent communication skills-both verbal and written.
  • Strong IT skills, fast typing, and proficiency with phone systems.
  • A team-oriented mindset but with a competitive edge.
  • Highly organized, with top-notch follow-through skills.
  • An empathetic approach to building customer trust.
  • Positive, flexible, and motivated to succeed
Why You'll Love Working with Us: We're a high-performing team that is always looking for other like-minded individuals. You'll join a supportive environment where we celebrate wins together and encourage each other to grow. With flexible hours and opportunities for advancement, you can thrive while balancing your life. Plus, the training we offer will help you sharpen your skills and boost your success.

Benefits: (Full time employees only)
  • Pay: Hourly starting at $20
  • 85% Employee Medical Insurance
  • Retirement Benefits w/ match
  • Life Insurance
  • 100% Employee Vision Insurance
  • 100% Employee Dental Insurance