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Retention Specialist

1 month ago

Jamaica, United States MAXIMUS Full time


General information

Job Posting Title

Retention Specialist - Jamaica, New York

Date

Friday, July 26, 2024

City

Jamaica Queens

State

NY

Country

United States

Working time

Full-time

Description & Requirements

We are hiring a Retention Specialist based in Jamaica, Queens, New York The Retention Specialist is essential for ensuring our participants' successful employment outcomes within the New York We Care program. This position involves following up with employers to verify job placements and matching clients with new services and opportunities.

Preferred candidates will be bilingual in Spanish and possess the ability to work independently as well as collaboratively with clients.

This position offers the potential for a hybrid schedule, with up to 2 remote works days, as available. Performance metrics must be consistently met to qualify for remote working days.

Why Maximus?
- ???? Competitive Compensation - Quarterly bonuses based on performance included
- ????? Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- ???? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- ????? Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- ???? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- ???? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- ???? Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.
- ???? Tuition Reimbursement - Invest in your ongoing education and development.
- ???? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- ???? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- ???? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Present, train, and coach program participants on employment skills, resume writing, interview preparation, career exploration, life and soft skills, communication skills, etc.

- Prepare materials for training sessions and present training programs in a clear and concise manner.

- May select or develop teaching aids such as handbooks, models, visual aids, computer tutorials, and reference materials to support curriculum design.

- Track attendance in training sessions and notify appropriate staff of non-attendance when applicable.

- Make logistical arrangements for training sessions, including training facilities, course materials and audio-visual equipment.

- Assist in writing and evaluation of training aides.

- Continually monitor and assess participant progress throughout the learning process and adjust as needed to ensure knowledge transfer and applied understanding.

- Perform other duties as may be assigned by leadership.

- Conduct employment verifications to verify continued participant success.
- Advise participants of employment opportunities that align with their skills and experience.

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

- Bilingual in Spanish, preferred.

Home Office Requirements

- Reliable high-speed internet service

- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

18.59

Hourly Base Pay Maximum for this Position

$

18.59