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Customer Service Memeber

2 months ago

Brentwood, United States IDR, Inc. Full time

IDR is seeking out a Customer Service Representatives to join one of our Top-performing Fortune 500 Retail partners with their Team Member Fund Assistant Program If you are looking for a customer service opportunity and would like to join a large, growing organization that has an amazing team-oriented culture, please apply today

These positions are contract but could go fulltime.

Position Overview for the Customer Service Representative:

  • Answer questions made by customers on the company website in a timely manner
  • Utilize excel to track and monitor vendor communication
  • Research to answer customer questions and reach out directly to the product vendors to ensure accuracy
  • Draft professional responses to online inquires made by customers via web related to product reviews or returns

Required Skills for the Online Customer Service Representative:

  • 2+ years of customer service experience, retail highly preferred
  • Ability to be resourceful and proficient with grammar
  • Experience coordinating with external vendors
  • Experience with Microsoft Excel

What is in it for you?

  • Competitive compensation package
  • Ability to gain industry knowledge in the retail sector
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to get in with an industry leading organization
  • Close-knit and team-oriented culture

Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 7 years in a row