Customer Service Representative FT

1 month ago

Sioux City, United States Security National Bank Full time

** Customer Service Representative FT**

**Job Category****:** Retail Banking **Requisition Number****:** CUSTO001286 Showing 1 location **Job Details**

**Description**

**JOB DESCRIPTION:**

As a Customer Service Representative (Bank Teller), you are the Banks front-line ambassador in delivering stellar customer service. CSRs are a critical role for the Bank and represent our brand. Successful CSRs have a calm confidence, yet are outgoing and engaging. The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail. CSRs process large sums of money and multiple transactions per hour, so its imperative they work accurately, quickly, and with a smile. Our CSRs develop lasting relationships with our customers and promote other bank services and products through referrals.

The Bank provides an excellent professional work environment where people truly enjoy coming to work each day. We are looking for a team-oriented individual with a can-do attitude who can proactively step up and offer assistance when needed. Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.

* Provide the highest level of service to every customer.

* Maintain a cash drawer including taking in/giving out cash and balancing.

* Accurate and efficient processing of transactions.

* Receive loan, safe-deposit box and credit card payments.

* Process cash services.

* Redeem U.S. Savings Bonds.

* Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

**EDUCATION AND EXPERIENCE:**

* High school diploma or equivalent

* Cash handling experience

* Customer service experience

* Accuracy and meticulous attention to detail required

* Excellent oral, written, and interpersonal communication skills

* Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel

* Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed

* Team-oriented and the ability to work collaboratively across all levels of the organization

* Service-oriented, polite, and respectful

* Advanced problem-solving and analytical skills

* Ability to take direction and instruction and follow through independently until project completion

**HOURS:**

Some extended business hours.

**BENEFITS:**

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

**ABOUT SECURITY NATIONAL BANK:**

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis and emerge as the regions most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing whats right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

**LEARN MORE:**

**LOCATION:**

Sioux City, IA

**Skills**

**Preferred**

**Vault** *Novice* **Teamwork** *Advanced* **Telephone** *Intermediate* **Problem Solving** *Intermediate* **Honesty** *Expert* **Deposit** *Some Knowledge* **Computer** *Some Knowledge* **Communication** *Intermediate* **Customer Service** *Advanced* **Cash Handling** *Some Knowledge* **Banking** *Novice* **Balancing** *Some Knowledge* **Accuracy** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Job Security****:** Inspired to perform well by the knowledge that your job is safe **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Preferred**

High School or better.

**Experience**

**Preferred**

**1 year:** Cash handling experience

**1 year:** Customer service experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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