Customer Service Representative

4 weeks ago

Phoenix, United States Abacus Full time

ssignment View Sector State of AZ Contract Number CTR060284 Contractor's Work Location ZDOR Position Title Customer Service Representative Labor Category Business Operations Job Category dministrative Number of Positions 1 Job Level 1 Submittal allowed per staffing agency 2 Priority Submittals allowed for this Requisition ssignment Type Temporary Driving Required? No Is a Fingerprint Clearance Card (FPCC) Required? No If Driving is Required, an MVR is required N/ Is this role located on-site, hybrid, or remote? On-Site Work Location Address 1600 W Monroe St, Phoenix, AZ, 85007 ssignment Details Target Start Date 11/25/2024 Target End Date 11/24/2025 Shift 1st Shift Work Schedule Standard Tentative Shift Start Time 8:00 AM Tentative Shift End Time 5:00 PM Staffing Agency NTE (Not-to-Exceed) Bill Rate Rate Unit Hour Estimated Regular Hours/Week 40.00 OT Expected No Travel Required Estimated OT Hours/Week Travel % Travel Description(Domestic/International) Security Clearance None Position Details Drug Screen No Background Checks Yes Position Description The Customer Service Representative 3 is the face of the Department of Revenue by interacting in person with taxpayers coming into the office, as assigned. This role is responsible for directly receiving, processing, and applying payments for all tax types in the forms of cash, checks, and money orders to taxpayer's personal or business accounts, and also complete daily reconciliation and end-of-day balancing of assigned till. Additionally, the Customer Service Representative 3 assists the Licensing Specialists with processing licensing and registration forms, general disclosure/representative authorization forms, requests for copies of tax documents, and all other applicable State of Arizona tax forms that are accepted in office, as requested. Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive Keyboarding/typing at least 40 wpm and 10-key skill Skilled in the customer service technique of conflict de-escalation and resolution Abilities Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety Ability to work with a high degree of autonomy and also participate collaboratively as part of a team Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed Ability to learn and apply LEAN concepts, principles, and tools Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another Selective Preferences One or more years working in a high production environment Previous experience with Continuous Improvement, Six Sigma and/or Lean Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment Bilingual in English and Spanish Skills Required Strong verbal, written, and active listening skills Strong mathematical skills such as addition, subtraction, multiplication, division, percentage, and averages Effective interpersonal skills and demeanor Effective organization and time management skills with the ability to make measurable progress on several tasks simultaneously and work in high-pressure situations Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive Keyboarding/typing at least 40 wpm and 10-key skill Skilled in the customer service technique of conflict de-escalation and resolution Knowledge of principles and processes for providing customer and personal services Knowledge of generally accepted accounting practices, as it applies to cash handling Skills Preferred Experience Required Minimum of two year related experience Experience Preferred Education Required ny combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment. Education Preferred dditional Information

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