Part-Time Customer Care Representative

5 days ago


Erie, United States Marquette Savings Bank Full time

SUMMARY OF POSITION:

The customer care representative (CCR) will be responsible to perform routine customer transactions, including deposits, withdrawals, loan payments, transfers and check cashing using risk-based decision-making skills. A CCR must have sufficient knowledge of products and services to enable proficient and appropriate referrals of products and services and the ability to assist customers with any questions or issues related to those products and services. Assignment of position level based on experience, performance and longevity in position.

Essential Functions:

  • Accurately perform routine customer transactions, including but not limited to deposits, withdrawals, loan payments, transfers and check cashing.
  • Apply risk-based decision-making to each transaction. Work to stop fraud by using investigative skill and following bank policy and procedure.
  • Provide customers with the forms necessary to transact business at the bank.
  • Examine checks for endorsements and negotiability, qualifying documents according to established policy and procedure.
  • Provide customers with proper receipt for payments.
  • Consult with prospective, new and current customers on products and services available at Marquette. Make qualified recommendations and referrals in the Connections system.
  • Respond to customers' requests, problems and complaints, and/or direct them to the proper person for specific information and assistance.
  • Receive information pertaining to customers' accounts and route to proper departments.
  • Process services for properly identified customers including stop payments, ATS, SaveUp, and card requests. Properly identify customer and provide routine information on bank services and policies, including types of accounts, loan policies, interest rates, office hours and telephone numbers.
  • Explain bank services available to the customers.
  • All duties will be conducted with a high level of customer information security and confidentiality
  • Other duties may be assigned as necessary.
Marginal Functions:
  • May assist with duties of the senior customer care representative.

This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Individuals may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an individual be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the individual when possible.

Requirements

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Education And/Or Experience:

High school diploma or equivalent. Prior banking experience preferred but not required. Broad knowledge of the bank's products and services is required.

Compliance Knowledge:

Ability to demonstrate general knowledge of the Bank Secrecy Act/USA Patriot Act, Privacy laws and regulations, as well as consumer protection deposit laws and regulations; including, but not limited to, Expedited Funds Availability Act, Electronic Funds Transfer Act, and Truth-in-Savings Act.

General knowledge of information security is required. This includes understanding the importance of safekeeping confidential customer information, understanding and acknowledgement of Bank policies in relation to information security, and maintaining safety in the Bank's network.

Sales & Service Skills:

Employee must demonstrate thorough knowledge of Marquette products/services and apply that knowledge to solve customer problems appropriately and effectively. Must also be fully versed and comfortable with the sales process to meet needs of customers.

Language Skills:

Ability to read and interpret documents such as safety rules, instructions, and procedure manuals. Ability to speak effectively with employees of organization. Must have proficient computer skills.

Equipment/Tools Skills:

The employee must have the ability to use standard office equipment.

Mathematical Skills:

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Must have the ability to balance and make mathematical computations with accuracy.

Reasoning Ability:

Ability to apply commonsense understanding to issue and carry out both detailed and written or oral instructions. Ability to use sound reasoning to negotiate payment orders.

Physical Demands:

While performing the duties of this job, the employee is frequently required sit; and to use hands to finger, handle, or touch. The employee is occasionally required to stand; walk; and talk or hear.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Individuals may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an individual be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the individual when possible.

Marquette Savings Bank is a 115-year-old financial institution headquartered in Erie, PA with branch offices throughout Erie and Crawford Counties. Marquette is an Equal Opportunity Employer, and we actively recruit, and seek to hire, retain, and promote a diverse workforce; we are an equal opportunity employer of protected veterans and individuals with disabilities.

  • Erie, United States Marquette Savings Bank Full time

    SUMMARY OF POSITION: The part-time customer care representative (CCR/Teller) will be responsible to perform routine customer transactions, including deposits, withdrawals, loan payments, transfers and check cashing using risk-based decision-making skills. A CCR must have sufficient knowledge of products and services to enable proficient and appropriate...


  • Erie, Pennsylvania, United States Disabled Veterans Solutions Full time

    Are you looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional customer experiences?We are seeking a Full-Time Bilingual Customer Service Representative to join our dynamic team at Disabled Veterans Solutions. As a member of our team, you will be part of a vibrant and engaging remote work environment,...


  • Erie, Pennsylvania, United States Tops Friendly Markets Full time

    Tops Friendly Markets Job DescriptionAt Tops Friendly Markets, we are dedicated to providing an exceptional shopping experience for our customers. We are currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, processing transactions, and...


  • Erie, Pennsylvania, United States Modern Industries Full time

    About the RoleAs a Customer Service Representative at Modern Industries, you will play a critical part in ensuring seamless customer interactions. Your primary responsibility will be to provide exceptional service to our customers through various communication channels.The ideal candidate will have strong verbal and written communication skills, with the...


  • Erie, Pennsylvania, United States Marquette Savings Bank Full time

    About the RoleThe Part-Time Customer Care Representative will play a crucial role in providing exceptional customer service and ensuring seamless banking operations. This position is perfect for individuals who are passionate about helping others and possess excellent communication skills.


  • Erie, Pennsylvania, United States AVI Foodsystems Full time

    **Job Summary:** We are seeking a friendly and hard-working Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring that our clients receive their products and services in a timely and professional manner.**Key Responsibilities:Communicate positively with customers by...


  • Erie, United States U-Haul Full time

    Location: 1505 Pittsburgh Ave, Erie, Pennsylvania 16505 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Erie, Pennsylvania, United States Domino's Pizza LLC Full time

    We are seeking a highly skilled Customer Service Representative to join our dynamic team at Domino's Pizza LLC. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our customers. Your primary responsibility will be to respond to customer inquiries via phone, email, or in-person, while...


  • Erie, Pennsylvania, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout Us: Domino's Pizza LLC is a fast-paced and dynamic company looking for passionate individuals to join our team.Compensation: $12-$15 per hour depending on experience and location. Our employees are paid hourly and receive competitive benefits, including health insurance and paid time off.About the Job: As a...


  • Erie, United States Velocity Network Full time

    Job Type Full-time Description Customer Experience Representative Velocity Network, Inc. is currently seeking a Customer Experience Representative for our Fiber to the Home team. The incumbent will advise customers on the benefits of fiber optics through inbound and outbound sales calls. In addition, responsibilities will include providing exceptional...


  • Erie, United States Disabled Veterans Solutions Full time

    Join Disabled Veteran Solutions as a Full-Time Bilingual Customer Service Representative and experience the excitement of working fully remote in a vibrant, engaging environment! With a focus on customer-centricity and problem-solving, you'll have the opportunity to make a real difference while enjo...


  • Erie, Pennsylvania, United States Marquette Savings Bank Full time

    Job Summary:We are seeking a highly skilled Customer Care Representative to join our team at Marquette Savings Bank. As a key member of our staff, you will be responsible for providing exceptional customer service and support to our clients. This role requires a strong understanding of banking products and services, as well as excellent communication and...


  • Erie, Pennsylvania, United States Big Lots Full time

    Job Overview: We are seeking a Customer Service Representative to join our team at Big Lots. As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving customer complaints, and maintaining a positive store image.


  • Erie, Pennsylvania, United States Delta Sonic Full time

    At Delta Sonic, we strive to provide an exceptional customer experience through fast, friendly service. As a Store Hospitality Associate, you will be responsible for ensuring every customer receives personalized attention and a memorable experience.About UsWe are proud to have been recognized as a Top Place to Work in 2022, 2023, and 2024. Our award-winning...


  • Erie, Pennsylvania, United States Marquette Savings Bank Full time

    About the RoleWe are seeking a highly skilled Part-Time Customer Care Representative to join our team at Marquette Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, resolving issues efficiently, and promoting our products and services.ResponsibilitiesCustomer Transactions:...


  • Erie, Pennsylvania, United States Iten Painting & Woodworks Full time

    Job OverviewIten Painting & Woodworks is a local painting company looking for a skilled Part-Time Marketer to join our team.This is a fantastic opportunity for someone who enjoys working independently, has excellent communication skills, and is comfortable talking to new people.The estimated annual salary for this position is $31,200 - $51,200, depending on...


  • Erie, United States Exxpress Tire LLC Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeExxpress Tire2215 Powell Ave. Erie, PA 16505(814) 455-1272Job Details: Exxpress Tire, a local tire wholesaler, wants to add a Customer Service Representative to our team. We are looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working...


  • Erie, United States Exxpress Tire Full time

    Customer Service RepresentativeExxpress Tire2215 Powell Ave. Erie, PA 16505(814) 455-1272Job Details: Exxpress Tire, a local tire wholesaler, wants to add a Customer Service Representative to our team. We are looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working within a team to accomplish...


  • Erie, United States Career Concepts Full time

    Customer Service RepresentativeA local Erie company is seeking a Customer Service Representative to join their team. In this role, you will be responsible for providing exceptional customer service by taking phone calls, processing customer paperwork, and assessing incoming documents. The ideal candidate will have a background in exceptional customer service...


  • Erie, Pennsylvania, United States Domino's Franchise Full time

    Domino's Franchise: A Rewarding Career Opportunity">We are seeking highly motivated individuals to join our team as Customer Service Representatives. As a key member of our service and support team, you will play a crucial role in delivering exceptional customer experiences.About the Role:">This is an entry-level position that involves interacting with...