Customer Service Representative

1 week ago


Erie, United States Career Concepts Full time
Customer Service Representative

A local Erie company is seeking a Customer Service Representative to join their team. In this role, you will be responsible for providing exceptional customer service by taking phone calls, processing customer paperwork, and assessing incoming documents. The ideal candidate will have a background in exceptional customer service and be able to work diligently and accurately.

Responsibilities

  • Provide excellent customer service by assisting customers via phone, email, and postal mail.
  • Process data appropriately, securely, and accurately.
  • Read documents to identify all necessary and pertinent information.
  • Perform routine data entry of all necessary information.
  • Keep detailed records of customer interactions.
  • Other duties as assigned.

Qualifications and Skills

  • Basic phone etiquette and retail sales experience strongly preferred.
  • Previous experience in insurance is a plus.
  • Excellent communication skills, both verbal and written.
  • Detail-oriented with strong organizational skills.
  • Familiarity with office equipment as well as basic computer skills.

Benefits/Compensation

  • Full time
  • $18-$18.50/hr
  • 1st Shift
  • Weekly pay while employed through Career Concepts
  • Benefits available while employed through Career Concepts
  • Temp-To-Hire
  • Company benefits available after permanent hire.

Location

Erie, PA

About Career Concepts Staffing Services, Inc.

Career Concepts is the leading locally owned staffing company in Western Pennsylvania and New York, dedicated to connecting top-tier talent with exceptional opportunities. With a commitment to excellence, innovation, and ongoing growth, we pride ourselves on delivering unparalleled services to our clients and candidates.

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