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Pixel Enterprise Technical Account Manager

4 months ago

Mountain View, United States Laiba Technologies Full time

Role: Pixel Enterprise Technical Account Manager

Location: Mountain view, CA (Onsite role)

Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS

Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etc

Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel’s core hardware components such as custom chipset

Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities

Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution.

Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)

Act as the Primary Interface to Pixel’s large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.

Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team

Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.

Tracking and prioritization of bugs and the communication of bug status to stakeholders

Escalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organization

Ability to understand customers' new requirements related to Pixel or Enterprise Carry out tasks that involve provisioning and flashing of devices, shipping, logistics

Preferred qualifications:

Certification of Android Enterprise certified Associate or Higher

Retail, government and finance domain knowledge and experience

Job Types: Full-time, Contract

Pay: $70.00 - $80.00 per hour

Experience level:

10 years

11+ years

5 years

Schedule:

8 hour shift

Monday to Friday

Ability to Commute:

Mountain View, CA (Required)

Work Location: In person

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