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Manager IT, Cloud Operations

2 months ago

Solon, United States MRI Software Full time

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.


Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.


And we’re passionately dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.


The Role:

MRI Software is seeking a Manager of IT Cloud Operations to join our team in Solon Ohio This individual will be part of a Global leadership team responsible for leading the daily functions of the IT Cloud Operations teams with direct leadership for all North America based Cloud Operations and Systems engineering team member.


  • Regional Leadership responsibilities for North America based team members, and part of the Global IT Organizations leadership team
  • Engaging with various IT leaders as well as Product Development groups to build and support complete solutions and implement new services
  • Working with the latest cloud and data center technologies, and with providers themselves to create and support solutions for the MRI products and services, and staff
  • Work to enhance MRI’s IT Cloud Operations capabilities, drive adoption, and improve operational processes


You Will:

  • Build a high performing team through staff development, recruiting, and retention to support growing business needs
  • Direct management responsibilities for in region IT Cloud Operation team members. Work with the global IT leadership to ensure commonality of approach to recruitment, resource management and staff development
  • Managing cloud infrastructure and applications to ensure high availability and performance.
  • Monitoring and troubleshooting issues that impact cloud services, including network connectivity and security.
  • Collaborating with developers and other teams to design and deploy cloud solutions that meet business requirements.
  • Evaluating and recommending innovative technologies and solutions to optimize cloud infrastructure and operations.
  • Monitoring and analyzing system performance and usage to identify areas for improvement and optimization.
  • Prioritize work tasks and projects to ensure business priorities are met
  • Ensure security is the cornerstone of the designs, services, and implementations


You Have:

  • Bachelor’s degree and 8+ years of related experience
  • 5 years minimum experience of leading/managing a team of 10+ members
  • Leadership: Demonstrated ability to inspire a team to achieve remarkable things
  • Execution: Demonstrated ability to take concrete actions to deliver and inspire
  • Polished skills in communication, leadership, planning, motivation, coaching and cross team collaboration
  • Experience deploying and supporting Microsoft Azure systems, services, and cloud native capabilities
  • Experience in DevOps/Cloud automation and scripting (such as Terraform and Ansible) as well as working to ensure security configurations and processes are utilized, identifying risks, and ensuring compliance with recognized standards
  • Experience and working knowledge with hypervisors, virtualization technologies and networking skills
  • Collaborator with Problem Solving, ‘Can-do’ Mindset and a client centric focus
  • Understanding of the SDLC, Software and Database Deployment Methods, and Application Security Scanning Tools a plus
  • Working experience of network devices, physical and virtualized environments and monitoring tools and techniques.
  • Experience with MS Office 365 and other business SaaS offerings a plus


We’re obsessed with making this the best job you’ve ever had

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

  • Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
  • Invest in our competitive 401k plan and help set you up for your future
  • Big on family? So are we We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
  • Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
  • Further your professional development and growth with our generous Tuition Reimbursement offerings
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year


At MRI, our company culture is more than a talking point – it’s what makes us shine We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.


Environmental Conditions

This person will work predominantly in an office type environment.


Physical Demands

While performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.


Mental Demands

Reading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.

MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.