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Customer Success Associate
1 month ago
Responsibilities:
- Act as the liaison between the Client Services, Sales, Finance, and Security teams to ensure that all client-related processes are running smoothly.
- Perform various system administration functions within the Kharon application, including user setup and changes, help center updates, and usage monitoring.
- Support the onboarding of Kharon as a vendor for its clients, including gathering critical information such as banking details, W-9s, legal names, billing addresses, and any other documentation required for setup.
- Collaborate closely with the Sales team to gather all required handoff information, ensuring a seamless transition to the post-sale customer journey.
- Partner with the Security team to assist in handling periodic client risk assessments and ensure compliance with internal and external standards.
- Support the Account Management and Client Services teams as needed on customer deliverables and special projects
- Provide information on usage metrics at client and/or internal request
- Coordinate and assist with Requests for Proposal (RFP)
- Bachelor's degree in Business, Communications, or a related field preferred.
- 1+ years of B2B professional experience required in client services, customer success, or sales support roles.
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and deadlines simultaneously.
- Excellent verbal and written communication skills, with the ability to build relationships with clients and internal stakeholders.
- Experience working with sales teams and handling sensitive client information (e.g., banking details, legal documents) is preferred.
- Ability to work cross-functionally in a collaborative environment.
- Familiarity with risk assessments and compliance standards is a plus.
- Experience with Google Suite, Microsoft Office, CRM software, or other related tools is a plus.
What does that mean? Great question.
Operating at the nexus of global commerce and national security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today's leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.
When you look at any major global crisis event, we're providing intelligence that's at the heart of those circumstances. We connect the dots in a way that's meaningful. Now, we're experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Customer Success Associate to join us as we work to shape the way businesses perceive and navigate global risks.
Reporting to the Director of Client Services, this role will serve as a key point of operational support within the growing Customer Success organization. Working collaboratively with Customer Success, Sales, Finance, and Security, this role will ensure that all client-related processes run smoothly. Key activities will include collecting and verifying all necessary details to set the stage for a smooth transition into post-sale activities, performing customer and user setup in the Kharon applications, and assisting in periodic client risk questionnaires and RFPs. This role is fundamental for ensuring a successful journey and experience for Kharon clients.
To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we're growing at a rate that makes us unstoppable. If you're looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don't take ourselves seriously but we're serious about the work we do and there is absolutely no slowing us down.
To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We're nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:
- Fully sponsored medical, dental, and vision
- FSA program for both medical and dependent care
- 401k with matching and immediate vesting + ROTH IRA
- Paid time off + 11 paid holidays
- Hybrid + flexible WFH schedules
Interested? Please apply by visiting our website and navigating to our careers page We do our best to respond to each application we receive. Be on the lookout for an email from [email protected]
The base salary range at Kharon is set between $70,000 TO $90,000. Please note that this figure does not necessarily include potential bonuses, commissions, benefits, or equity that may be part of the overall compensation package.
Kharon is an equal opportunity/affirmative action employer. Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact [email protected]
