Customer Success Associate
1 month ago
Customer Success Associate
Location: In-person (Industry, CA), with the ability to relocate if needed.
About Us:
ShipSaving is a rapidly growing SaaS company dedicated to delivering affordable, efficient, and reliable shipping solutions that empower small businesses and e-commerce entrepreneurs. With a strong commitment to supporting minority-owned businesses and making a positive social impact, we’re looking for team members who share our passion for customer success and driving meaningful change.
Role Overview:
We are seeking a full-time Customer Success Associate to support our customers in effectively using ShipSaving’s software. In this role, you’ll guide customers through onboarding, resolve their questions and issues, and build lasting relationships that foster customer loyalty. Additionally, you’ll serve as a key advocate for our users, providing insights and feedback that help shape product improvements and collaborating closely with internal teams. This role is ideal for a quick learner who thrives in a fast-paced environment and is committed to helping customers succeed.
Key Responsibilities:
Customer Support and Onboarding
- Serve as a trusted advisor, clearly demonstrating how ShipSaving’s product meets each customer’s unique needs.
- Manage the onboarding process, ensuring new customers are comfortable navigating the platform and maximizing its features.
- Provide continuous support via online chat, email, and phone, assisting with technical questions and troubleshooting.
- Uphold company values by treating every customer with respect, professionalism, and clear communication.
Building Customer Loyalty
- Build strong, lasting relationships with customers, fostering loyalty and encouraging long-term engagement.
- Proactively follow up, ensuring customer satisfaction and providing additional support as needed.
- Collect and analyze customer feedback to improve service quality and enhance overall user experience.
- Collaborate with the support team to enable customers to resolve minor issues independently, promoting a seamless experience.
Customer Advocacy and Technical Assistance
- Act as the voice of the customer within ShipSaving, ensuring their needs are prioritized in decision-making.
- Assist customers with technical troubleshooting related to online applications, operating systems, and internet technologies.
- Maintain high standards of feedback and ratings on online accounts, demonstrating our commitment to customer excellence.
Requirements:
- Minimum of 6 months of customer service experience (phone, in-person, or online), ideally within SaaS or e-commerce.
- Minimum of an Associate’s degree.
- Excellent written and verbal communication skills in English and Mandarin (Mandarin required).
- Typing speed of at least 40 words per minute. Test your typing speed here.
- Familiarity with online applications and technical troubleshooting; experience with Asana and Google Suite/Microsoft Office.
- Technical aptitude and familiarity with SaaS platforms, CRM tools, and ticketing systems.
- Ability to communicate effectively with customers and internal teams, demonstrating urgency and attention to quality.
- Patient, team-oriented, and adaptable, with a strong commitment to delivering exceptional customer experiences.
-
Customer Success Associate
4 weeks ago
Los Angeles, United States ShipSaving Full timeCustomer Success Associate Location: In-person (Industry, CA), with the ability to relocate if needed. About Us: ShipSaving is a rapidly growing SaaS company dedicated to delivering affordable, efficient, and reliable shipping solutions that empower small businesses and e-commerce entrepreneurs. With a strong commitment to supporting minority-owned...
-
Customer Success Associate
1 month ago
Los Angeles, United States ShipSaving Full timeCustomer Success AssociateLocation: In-person (Industry, CA), with the ability to relocate if needed.About Us:ShipSaving is a rapidly growing SaaS company dedicated to delivering affordable, efficient, and reliable shipping solutions that empower small businesses and e-commerce entrepreneurs. With a strong commitment to supporting minority-owned businesses...
-
Customer Success Associate
3 weeks ago
Los Angeles, CA, United States ShipSaving Full timeCustomer Success AssociateLocation: In-person (Industry, CA), with the ability to relocate if needed.About Us:ShipSaving is a rapidly growing SaaS company dedicated to delivering affordable, efficient, and reliable shipping solutions that empower small businesses and e-commerce entrepreneurs. With a strong commitment to supporting minority-owned businesses...
-
Customer Success Manager
2 weeks ago
Los Angeles, United States Northbeam LLC Full timeAs a Customer Success Manager at Northbeam, you will play a critical role in facilitating and coordinating support for Northbeam’s enterprise customer base to improve retention and minimize customer churn. You will own a book of business and work closely with the Media Strategy team to ensure the Northbeam product is delivering outstanding value and...
-
Customer Success Manager
2 months ago
Los Angeles, United States Pear Suites Full timeAbout Pear Suite Pear Suite's care navigation platform empowers staff to collect, visualize, understand, and act on social determinants of health data, enabling various healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive, person-centered way. About the role Job Title: Customer Success...
-
Customer Success Manager
1 month ago
Los Angeles, United States We Recruit Full timeAbout the job Customer Success Manager We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rates. A Customer Success Managers...
-
Customer Success and Implementation
1 month ago
Los Angeles, United States Mojo Full timeMOJO is seeking a motivated, self-starting customer success professional who can contribute immediately in a fast-paced environment, as we look to expand our network of youth sports partners and build awareness of our award-winning youth sports app. We are on a mission to transform youth sports and build the world's most beloved and family-friendly sports...
-
Customer Success Manager
6 months ago
Los Angeles, United States PartsTrader Full timeCUSTOMER SUCCESS MANAGER Grow your career at PartsTrader We at PartsTrader have a passion for delivering value to our customers. We’re changing an industry and our team is filled with exceptional people creating a better collision repair industry. Every day, we strive to fulfill our mission of helping people make smart collision repair decisions. We have...
-
Customer Success Manager
6 months ago
Los Angeles, United States Northern Impact LLC. Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $60 billion of assets and over $45 billion in rental and sale transactions...
-
Customer Success Manager
6 months ago
Los Angeles, United States Northern Impact Full timeOverview Global leader in Construction Equipment Market intelligence is actively seeking a Customer Success Manager to join their team! This organization is an industry-leading B2B SaaS/DaaS solution provider to companies in the industrial equipment space. This company tracks over $100 billion of assets and over $55 billion in rental and sale transactions...
-
Customer Success Professional
4 weeks ago
Los Angeles, California, United States Pear Suites Full timeAbout Pear Suite Pear Suite's innovative care navigation platform empowers staff to collect, visualize, and act on social determinants of health data, enabling healthcare entities and community-based organizations to meet the social needs of their community in a culturally sensitive way. About the Role Job Title: Customer Success Manager Type: Full-Time Job...
-
Customer Success Manager
1 month ago
Los Angeles, United States Your Bright future Full timeCustomer Success Management & Business Development Opportunity Are you passionate about connecting talented professionals with meaningful career opportunities? We have an exciting opportunity for someone with Customer success experience to help drive the growth of our globally recognized products and programs. This is your chance to be directly rewarded for...
-
Customer Success Manager
4 weeks ago
Los Angeles, California, United States Sellers Hub Full timeAbout the Role:We are seeking a results-driven Customer Success Manager to join our team at Sellers Hub. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring customer satisfaction.Key Responsibilities:Relationship Management: Develop and...
-
Customer Success Associate
1 month ago
Los Angeles, United States Otter.ai Full timeIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the...
-
Customer Success Manager
3 months ago
Los Angeles, United States Lightspark Full timeLightspark is the easiest, most reliable, enterprise-grade gateway to the Lightning Network, enabling money to move just like bits and bytes do on the Internet. Lightspark services aim to be the fastest, lowest cost, easiest and most reliable way to send and receive payments globally using Lightning. We want to deliver open payments for the Internet at scale...
-
Customer Success Manager
4 months ago
Los Angeles, United States Sellers Hub Full timeKey ResponsibilitiesRelationship Management: Develop and maintain strong, long-lasting customer relationships throughout all levels and teams of their organization. Customer Engagements: Lead customer kick-off calls, perform platform demos & user trainings, drive regularly scheduled check-ins, QBRs with customers, while monitoring platform adoption and...
-
Customer Success Strategist
5 days ago
Los Angeles, California, United States UpKeep LLC Full timeJob OverviewWe are seeking a highly motivated Customer Success Strategist to join our team at UpKeep LLC. In this role, you will be responsible for driving product adoption, maximizing customer value, and mitigating churn risks. Your primary focus will be on delivering exceptional customer experiences through proactive activities and strategic account...
-
User Success Associate
4 days ago
Los Angeles, United States Marvin Behavioral Health Full timeMarvin provides digital behavioral health services over telemedicine to employees of hospitals and other healthcare systems. Our mission is to end the one-size-fits-all approach to behavioral health, designing a unique treatment plan for each client, and providing culturally-adept care that best meets their needs. We are looking for a locally based...
-
Customer Success Manager
2 weeks ago
Los Angeles, United States Lightspark Full timeThe Internet lacks a protocol for money. Lightspark is building the tools and services to make it happen. Lightspark builds enterprise-ready infrastructure for open payments for the Internet at scale using the Lightning Network. An always-on, low-cost, universal payment network will completely transform how money is moved, enabling businesses and developers...
-
Customer Success Strategist
2 weeks ago
Los Angeles, California, United States Sellers Hub Full timeJob OverviewSellers Hub is seeking a highly skilled Customer Success Strategist to join our team. In this role, you will be responsible for developing and maintaining strong customer relationships, leading customer engagements, onboarding and implementing customers, identifying growth opportunities, and monitoring customer satisfaction and retention.About...