VOIP & Linux Systems Engineer (Asterisk & FreePBX) Milwaukee

2 weeks ago

Milwaukee, United States CareerBuilder Full time

VOIP & Linux Systems Engineer (Asterisk & FreePBX)
(FULL Time Salary Position)

Job Description/Responsibilities:

CyberLynk is currently seeking a Linux Systems Engineer to join our growing Engineering department. With our managed and Unmanaged Hosted Phone System services growing, this position would primarily be leading the support for our hosted Asterisk & FreePBX (www.FreePBXHosting.com ) service offering.
This Linux Systems Engineer will be responsible for the following:
Answer help desk phone calls & emails from end users and system administrators with regards to the operation of Asterisk & FreePBX servers & software
Perform initial diagnostic evaluation, address technical issues, and provide end user education and instruction
Troubleshoot phone features and application issues
Resolve issues within the scope and control of the service offering
Provide guidance to end users in procedures and policy for the administration and security of both the endpoint and the server
Refer issues that are not remotely solvable by the help desk technician to the appropriate team resource for resolution
Track status, inform, and escalate tickets as necessary to ensure compliance to all service level agreements (SLAs) and expectations of Client
Provide prompt and accurate services with regards to status of Incident or Change requests to our customers
Participate in a 247 on-call rotation with peers
Work on technical projects, working with staff and vendors to gather requirements, scope technical efforts, determine solutions, setup project tasks/plans, and implement those solutions
Lead VOIP projects from initial conversations to final completion
Prepare design specification plans as per customer requirement and provide appropriate enterprise solutions for architecture
Job Requirements:
3+ years as a Linux Systems Administrator
MUST have experience with Asterisk and/or FreePBX
Should Have experience with Apache, CentOS, DNS, hosted services, MySQL
Background in IT or in a Data Center environment
System Monitoring and Automation
Good knowledge of network design Working with Firewalls, DNS, Load Balancers
Strong sense for security both internally and on the hosting systems
Experience maintaining massive amounts of storage including backup systems
Advanced Linux System Administration, Configuration, and System Security
Advanced systems troubleshooting skills
Prefer some programming experience (particularly Perl, PHP, HTML, MySQL)
Prior experience in software as service architectures (SaaS)
Experience working with an On Demand company
Excellent written and verbal communication skills
Strong attention to detail and problem solving skills
Able to work independently and well on a team
Creative thinking and ability to think outside the box are ESSENTIAL
Well organized, attentive to details, and able to meet demanding deadlines
Understanding of principles of voice and data communications
General telephony understanding
Understanding of VOIP platforms like Trixbox, Elastix, Freeswitch or FusionPBX
Configuring various VOIP Phones and iOS/Android Smart Phones
Knowledgeable in IP Telephony, unified communications, data networking, telecommunications, video technologies and Call Center
Experience working with any/all VoIP and TDM based systems including but not limited to: Cisco Communications Manager, Avaya, Nortel, NEC, Shortel, Siemens, Toshiba
Experience working with TCP/UDP, SIP, RTP/RTCP or other multimedia network protocols
Attitude & Work Ethic:
Possess a positive, proactive attitude
Excellent problem solver
Strong technical orientation
Able to think clearly in stressful situations
Ability to logically troubleshoot
Ability to multi-task
Ability to thrive in a fast-paced environment
Be able to provide clear explanation of technical related issues to non-technical users, and coach users through basic technical troubleshooting and resolution steps
Have a strong organization and prioritization skills, including pro-active tracking of open issues
Strong communications skills both written and oral, including remote customer support and through use of the telephone and ticket system
The ability to manage your time and prioritize issues without being micro managed
The ability to pick up on new tech as it develops, and be eager to do so
The know how to google an issue and solve it by trying first before asking for help
The wherewithal to know if something is out of your scope of knowledge, and be willing to reach out for help
4 year degree from accredited college/university or equivalent real world experience
Web Hosting and ISP experience
Mac Experience
If you are a team player that thinks outside of the box; if you are motivated, a self-starter, and can perform daily functions without supervision, CyberLynk is looking for you Join a team that is shaping the way that Business Internet Services are provided in the Midwest. Based on the concept of building relationships and providing solutions, the CyberLynk team continues to be very successful.
CyberLynk offers a competitive salary, 401K matching, 100% company paid health care premiums, comprehensive benefits package, and virtually unlimited advancement opportunity. CyberLynk also offers the opportunity for talented individuals to grow in an entrepreneurial environment.
CyberLynk is locally owned and operated and is an equal opportunity employer.

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