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Front Office Assoc Coordinator

4 months ago

Clinton, United States PepsiCo Full time

Overview:

Are you interested in a career in Finance in PepsiCo? Are you passionate about Control & Reporting?

Then now is the time to explore the opportunities of PepsiCo: join us as the next Front Office Assoc Coordinator.

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office in Vitoria is informal and engaging. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

Please note this is a temporary position.

Your mission:

Yu will responsible of the delivery of the Control Order to Cash (OTC) Retail Front Office transferred activities in Vitoria Capability Center (VCC) in line with the South West Europe Credit Policies, OTC process flows and defined DTPs.

The main transferred activities in this role are the management of the receivables of the assigned customers from the Spain Retail channel, including credit management, minimization of overdue and bad debts, collection, disputes resolution, account reconciliation, etc, with the aim to fullfill the defined service levels and KPIs, including customer satisfaction.

Responsibilities:

Your day to day with us:

  • You will manage the receivables of the customers in the Spain Retail channel.
  • You will be responsible for:
    • Minimize customer overdue and Bad Debt reserve.
    • Timely Accounts Receivable (AR) accounts reconciliation with the customers.
    • Timely resolution of customer complaints and disputes.
    • Support to month end closing of AR.
    • Customer account control, monitoring and clarification (bad debts, open items, etc).
    • Collaborate with KAM and Supply Chain to avoid sales order or master data issues.
    • Timely escalation to RO of customer administrative incidences and support required.
    • Any other agreed services in the DTPs or SLAs.
  • Contact external customers for collection, account reconciliation, cash application, CDAs support and problem solving, ensuring customer satisfaction.
  • Support hiring of contractors or temporary backfills for annual leave or special projects.
  • Active networking and collaborate with KAMs and Supply Chain in order to resolve customer charges and complaints.
  • Support compliance with Spain and Vitoria legal and tax requirements.
  • Comply with PepsiCos policies & guidelines and with SWE Credit and Collection polices and procedures.
  • Follow GCS framework and properly execute the Key Controls.
  • Support and provide input for corporate audits when required.


Qualifications:

What will you need to succeed?

  • At least 1 year experience in Control OTC/Shared Services/service integration environment.
  • Qualified with Business Administration, economics or other university degree is a plus.
  • Skilled in Microsoft Office with a proven solid level in Excel.
  • Intermediate level of English.
  • Organizational capacity, planning and time management.
  • Focused on customer service.
  • Experience in SAP and Sales systems is a plus.

Dont worry if your experience isnt a perfect match - if youre excited about the role, wed love to hear from you

What makes us different?

  • Hybrid working model: combination of remote and collaborative office experience to enable innovation
  • Flexible work schedule
  • Professional growth possibilities & learning opportunities
  • Volunteering opportunities to help external communities
  • Space to be you to promote our Diversity & Inclusion strategy


Being you at PepsiCo:

PepsiCo is an equal opportunity employer, we foster the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

Planet + People:

PepsiCo Positive (pep+) is how well transform the way we create value by operating within planetary boundaries and inspiring positive change for the planet and people in the global food system.